Reply
SanDisk Guru
Posts: 4,543
Registered: ‎07-18-2007

Re: iPhone X with 11.1.2

follow the link in the message in the app to request a replacement. 

Newbie
Posts: 9
Registered: ‎11-18-2017

Re: iPhone X with 11.1.2

my replacement drive arrived from HK today:

 

WhatsApp Image 2018-03-07 at 14.49.07.jpeg

sn.png

 

As told by Sandisk CS. look for the green dot at the back of the packaging if you want to use it with iphone 8/8+/X

 

I actually sent the ixpand mini, but they didn't have a working replacement in stock so they offered me the USB 3 version i instead. awesome!

Newbie
Posts: 4
Registered: ‎03-05-2018

Re: iPhone X with 11.1.2

How long have you received the new one after you had RMA?

 

I had RMA one week but now I don't receive.

SanDisk Guru
Posts: 4,543
Registered: ‎07-18-2007

Re: iPhone X with 11.1.2

it can typically take 7 to 10 days after they receive the product. you should get updated by email once it ships. 

Newbie
Posts: 7
Registered: ‎11-22-2017

Re: iPhone X with 11.1.2

[ Edited ]

Apparently the latest iOS App can update the firmware of the iXpand drive instead of using the update tool on Windows. Today I plugged in the drive and I got a popup message saying it has updated the firmware to version 2.60.133.88. Hopefully this update will solve the problem for some people without going through RMA.

 

 

iXpand_26013388 (Custom).jpg
Newbie
Posts: 1
Registered: ‎09-29-2018

Re: iPhone X with 11.1.2

I'm having the same problem my ja tested on the ipad 4, the iphone 8 plus and the iphone 6s plus, nothing to work. I bought in amazon from germany, but I'm in brazil, I already asked for the rma.

Highlighted
Newbie
Posts: 6
Registered: ‎10-28-2018

Re: iPhone X with 11.1.2

[ Edited ]

@drlucky wrote:

you can open a support request using the link below.

 

https://kb-eu.sandisk.com/app/ask/ 

 


did you play out a reset (wiping all substance and so forth) on the telephone? on the off chance that yes it might be a comparable issue to ios 11.1.1 whereby if the iphone/ipad has been reset, the ixpand can't associate (however can be recognized, e.g. you will get a provoke to introduce the sandisk application while stopping the ixpand