If we buy a new sanDisk 256 will it be compatable with iPhone x spially uploading (copying) photos from the iphone x to SanDisk.
How do we know it is compatable i.e. (copying) photos from the iphone x to SanDisk?
What is the version No. of the above??
hgst
January 6, 2018, 2:42pm
26
but how to update to 2.60.132.80? My app doesnt show it needs an update
my drive firmware is at 2.60.115.88
card type 3
thanks
hgst
January 6, 2018, 11:52pm
27
but how to update to 2.60.132.80? My app doesnt show it needs an update
my drive firmware is at 2.60.115.88
card type 3
thanks
you cannot update the cards FW. You will need to follow the instructions in the notification and request a replacement.
hgst
January 11, 2018, 2:35am
29
okay i tried submitting the RMA today from the iPhone - where it asked you to upload the proof of purchase, hello, I cant access my iPhone…lol
Anyway I did it by using my PC
Now it replied me asking for my Phone number which I already filled out on the RMA form
Nevermind, I replied that email and guess what? It says Receipient Mailbox is Full. Please try again later…LOL
@hgst wrote:
okay i tried submitting the RMA today from the iPhone - where it asked you to upload the proof of purchase, hello, I cant access my iPhone…lol
Anyway I did it by using my PC
Now it replied me asking for my Phone number which I already filled out on the RMA form
Nevermind, I replied that email and guess what? It says Receipient Mailbox is Full. Please try again later…LOL
Hello @hgst
I tried looking up your support request however the email you used to register here is not in the support system. If you can PM me the email address used when you created the replacement request I will have the support team look into your request and get a replacement processed as soon as possible.
Regards,
slotmosnta
hgst
January 11, 2018, 5:03pm
31
It’s [Removed]
ONLINE RMA SUBMISSION [Removed]
thank you very much
dunno why they still asking for my phone number. I already put that in the form
@hgst
The support team said your RMA was approved about a half hour ago. Please check your email for return instructions.
Regards,
slotmonsta
hgst
January 11, 2018, 11:39pm
33
Thank you, got the email ???
hgst
January 26, 2018, 1:14pm
34
hi, my returned item reached HK on Monday Jan 22nd (received by HK RMA office) but until now the status still shows “Pending Return”
Do you think you can help me check on it? Thanks
my RMA number is [Removed due to privacy policy]
The standard time for processing is 7 to 10 business days after receiving the product. I have sent your request to the RMA team to see if they can expedite the return.
Hi!
Both me and my mom are facing the same problem with our iXpand2 128gb and iPhone 8 / 7 plus.
I tried to fill a format, to get a new one, but it says it need a receipt, which I don’t have for mine since I bought it back in 2015. I only have the receipt for my moms purchase. Does this mean I can’t get a new one? I know which month and year I bought mine. Me and my mom bought it from the same store.
We live in Sweden, so our country is supported.
drlucky
February 5, 2018, 4:47pm
37
i would recommend contacting sandisk support directly with this question.
hgst
February 12, 2018, 1:14pm
38
unbeliveable! I just received my RMA back from Hong Kong today and they sent me a Type 3 card and giving the same error!!!
drlucky
February 12, 2018, 6:28pm
39
can you check and see if an app update is available? if so update the app and recheck the card type.
hgst
February 13, 2018, 12:31am
40
ah ok, i plugged it in this morning and it asked me to update (yesterday it didnt)
works after the update
thank you very much
Could you please tell me how I can fix it?
I get the error with iphone X version 11.2.5 and iXpand 128GB version 4.6
Thanks a lot.
follow the link in the message in the app to request a replacement.
my replacement drive arrived from HK today:
As told by Sandisk CS. look for the green dot at the back of the packaging if you want to use it with iphone 8/8+/X
I actually sent the ixpand mini, but they didn’t have a working replacement in stock so they offered me the USB 3 version i instead. awesome!
How long have you received the new one after you had RMA?
I had RMA one week but now I don’t receive.