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Newbie
Posts: 10
Registered: ‎11-19-2017

Re: iPhone X with 11.1.2

Fair game to customer services team. If you provide all the necessary documentation, your RMA is complete in less than a week. They are really responsive and supportive.

Newbie
Posts: 2
Registered: ‎11-30-2017

Re: iPhone X with 11.1.2

Fix available for Iphone X and iOS 11.1.2:

 

 

To All... I was having the same problem using a 256GB iXpand USB 3.0 Drive.  I bought it a week ago.  It worked with my Ipad Pro but did not work with my Iphone X (both using iOS 11.1.2).  The ipad pro could transfer files from both the drive and the ipad.  My Iphone X would recognize the drive and would read files from the drive but I'd get the same error everyone else was getting when I tried to transfer files from the phone to the drive.  I  had the following setup:  App version 4.4.6.   iXpand Drive SDK v107_223.  Drive Firmware ver 2.60.103.88.  File System exFat.  The card type is 3.

 

Sandisk pushed an update to the App on Tuesday on the Apple App Store.  After the update, I now have App version 4.5.  iXpand Drive SDK v107_223.  Drive firmware version 2.60.132.80.  File system exFat.  Card Type 3.    After the update the drive works fine with my iPhone X (was able to transfer files from the iPhone X to the card and  I can use it directly with the camera), Ipad Pro, and my PC.

 

Note, it still is card type 3.  I do believe it is a firmware problem since it now works for me.  Give the update a try before you send back your drives via RMA.

 

- C
  

Newbie
Posts: 7
Registered: ‎11-22-2017

Re: iPhone X with 11.1.2


slotmonsta wrote:

This is not a problem with the FW version. It is a hardware issue related to the card that is used in the product. Type 3 cards are affected by the issue and the devices that use these cards will need to be replaced. Please contact SanDisk Support for a warranty replacement. 


By any chance you know the difference between type 2 and 3 cards? Is type 3 supposed to be faster? If Sandisk has fixed it through software and firmware like creese mentinoned, then I'd love to get the type 3 card version instead for better performance. Smiley Very Happy

 

For the record, the iXpand Updater provided by Sandisk isn't showing any new firmware version even though it seems like creese has a newer version 2.60.132.80. Smiley Sad

Newbie
Posts: 7
Registered: ‎11-22-2017

Re: iPhone X with 11.1.2


creese wrote:

Fix available for Iphone X and iOS 11.1.2:

 

 

To All... I was having the same problem using a 256GB iXpand USB 3.0 Drive.  I bought it a week ago.  It worked with my Ipad Pro but did not work with my Iphone X (both using iOS 11.1.2).  The ipad pro could transfer files from both the drive and the ipad.  My Iphone X would recognize the drive and would read files from the drive but I'd get the same error everyone else was getting when I tried to transfer files from the phone to the drive.  I  had the following setup:  App version 4.4.6.   iXpand Drive SDK v107_223.  Drive Firmware ver 2.60.103.88.  File System exFat.  The card type is 3.

 

Sandisk pushed an update to the App on Tuesday on the Apple App Store.  After the update, I now have App version 4.5.  iXpand Drive SDK v107_223.  Drive firmware version 2.60.132.80.  File system exFat.  Card Type 3.    After the update the drive works fine with my iPhone X (was able to transfer files from the iPhone X to the card and  I can use it directly with the camera), Ipad Pro, and my PC.

 

Note, it still is card type 3.  I do believe it is a firmware problem since it now works for me.  Give the update a try before you send back your drives via RMA.

 

- C
  



That's great to know. I'm still trying to find out the difference between type 2 and 3 cards, but for some reason I still couldn't find any information on type 3 card. Smiley LOL

Newbie
Posts: 1
Registered: ‎12-31-2017

Re: iPhone X with 11.1.2

If we buy a new sanDisk 256 will it be compatable with iPhone x spially uploading (copying) photos from the iphone x to SanDisk.

 

How do we know it is compatable i.e.  (copying) photos from the iphone x to SanDisk?

 

What is the version No. of the above??

Newbie
Posts: 10
Registered: ‎10-22-2017

Re: iPhone X with 11.1.2

but how to update to 2.60.132.80? My app doesnt show it needs an update

my drive firmware is at 2.60.115.88 

card type 3

 

thanks

SanDisk Guru
Posts: 4,435
Registered: ‎07-18-2007

Re: iPhone X with 11.1.2

you cannot update the cards FW. You will need to follow the instructions in the notification and request a replacement. 

Newbie
Posts: 10
Registered: ‎10-22-2017

Re: iPhone X with 11.1.2

okay i tried submitting the RMA today from the iPhone - where it asked you to upload the proof of purchase, hello, I cant access my iPhone....lol

 

Anyway I did it by using my PC

 

Now it replied me asking for my Phone number which I already filled out on the RMA form

Nevermind, I replied that email and guess what? It says Receipient Mailbox is Full. Please try again later....LOL

Highlighted
Administrator
Posts: 558
Registered: ‎07-20-2007

Re: iPhone X with 11.1.2


hgst wrote:

okay i tried submitting the RMA today from the iPhone - where it asked you to upload the proof of purchase, hello, I cant access my iPhone....lol

 

Anyway I did it by using my PC

 

Now it replied me asking for my Phone number which I already filled out on the RMA form

Nevermind, I replied that email and guess what? It says Receipient Mailbox is Full. Please try again later....LOL


Hello @hgst

 

I tried looking up your support request however the email you used to register here is not in the support system. If you can PM me the email address used when you created the replacement request I will have the support team look into your request and get a replacement processed as soon as possible. 

 

Regards,

slotmosnta

Newbie
Posts: 10
Registered: ‎10-22-2017

Re: iPhone X with 11.1.2

[ Edited ]

It’s [Removed]

 ONLINE RMA SUBMISSION [Removed]

thank you very much

dunno why they still asking for my phone number. I already put that in the form