Reply
Newbie
Posts: 3
Registered: ‎06-28-2018

Re: file names being changed

Seems that the file renaming is a deliberate change Sandisk made. Their reply as below:

Dear Ken,

Thank you for contacting SanDisk Global Customer Care and providing us the feedback. I understand your concern.

Please be informed that in the latest iXpand Drive app release we have changed the functionality of manual file copies. When a file is copied the file name will be changed. This is not a bug, this functionality change was by design. We will share your feedback with the product team. We strive to improve our products and functionality and your feedback is extremely valuable.

Please reply to this email should you require further assistance. We are glad to help!

Best regards,
Matt T.
SanDisk® Global Customer Care

Very disappointed and very curious to know if their R&D can explain the benefit of this change.
Highlighted
Newbie
Posts: 3
Registered: ‎07-02-2018

Re: file names being changed

It is not a problem. That is the nature of free enterprise. I simply purchased another brand (iDiskk) that does not have this flaw and pitched the SanDisk product. Thank you for your help.

mts
Newbie
Posts: 1
Registered: ‎07-15-2018

Re: file names being changed

Yes, please do not change the original file name when copying to the usb drive. Many people rely on that IMG_xxxx name for their own purpose. For example, I use the number to tell if I am missing a file from the sequence number. If you insist changing the filename is a "nice" feature, please make it an option so the user can pick the behavior. Thank you for listening.

Newbie
Posts: 2
Registered: ‎11-06-2017

Re: file names being changed

Please, please keep the original IMG_1234.jpg file names! I depend on this file naming for keeping all my photos in some kind of sane manner. This change makes the iExpand drive essentially useless to me, and renders the camera in my iPhone much more difficult to integrate with my existing thousands of photos from a variety of digital cameras. This litttle change has destroyed this iExpand product for me.

 

At the very least, this should be made an option.

 

And now I have the problem of lots of files in my iExpand with these garbage names, which I may have to rename manually. I anxiously await not only a fix to the iOS iExpand app, but also an automatic way to undo the damage that has already been done.

 

What was the reason for this change, which is far worse than the problem it might have been trying to solve?

Newbie
Posts: 1
Registered: ‎08-12-2018

Re: file names being changed

Hi all, I aslo have had this problem since noticing it in mid June after updating iXpand app to 5.0.1on iPhone X running iOS 11.4.  I called and takked to support. at that ime the first person I talked to had no idea what I was talking about and did not know anything about it.  He gave me some bugus advice (I think not his fault but standar solutions to try to fix) Delete app and reinstall.  Did nothing.  Then he suggested to reset and do Firmware update- can only be done on a PC running windows and I have all Mac stuff and iPhone.  The firmware update is really old and has nothing to do with newer app.  The name change happend after that latest App udate He sent me up to a higher level of support.  I wrote to Steven 6-24-18 explaining all and included screen shots of everything.  no one know anything.  Now i read on this forum that it is a "deliberate change" done by Sandisk.  As has been mentioned by someone in the forum this also makes my iXpand disk useless to me too.  I use to put movie files on my iPad so I can watch whenever I want.  Now all the files are the long string of letters, number and symbols so I have no idea what the list is.  Really STOOOOOPID.  I really do not want to have to go and buy another brand of lightning _ USB flash drive to work with iOS devices.  This is really bad PR from Sandisk by not addressing this stupid issue all of their making. Jeff

Newbie
Posts: 2
Registered: ‎09-09-2018

Re: file names being changed

As unbelievable as this is, Sandisk takes responsibility (as others have been told) for making this change, rendering the flash drive useless for transferring photos, unless having each of your unique file names changed to a totally unrelated 40 character mess of numbers and letters is what you desire.  Shame on them for such a move without disclosing this.  I've wasted my money here.  Ugh.

SanDisk Guru
Posts: 4,439
Registered: ‎07-18-2007

Re: file names being changed

They changed it back in app version 5.0.4. I would recommend updating the app. 

Newbie
Posts: 2
Registered: ‎09-09-2018

Re: file names being changed

drlucky - thanks for the info!!