File names being changed

apparently somebody at SanDisk thought this was a great idea.  Not sure why anyone would think this would help their customers?  I received this today from SanDisk:

Thank you for contacting SanDisk® Global Customer Care.

I would like to inform you that  In the latest iXpand Drive app release we have changed the functionality of manual file copies. When a file is copied the file name will be changed. We will share your feedback with the product team. We strive to improve our products and functionality and your feedback is extremely valuable. 

For any further assistance please refer to the Incident ID: 4648994

Thank you for your kind cooperation!

Best regards,

Jake K.

SanDisk® Global Customer Care