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Newbie
Posts: 3
Registered: ‎09-03-2017

My ixpand is broken literally

My ixpand broke, the connector for my iphone is broken. When i put it in my bag while the drive is still stack in my phone it brokes. I put the usb on a laptop and the files are still there. But i cant open the said files.maybe bcoz of the broken connector? Is it posible to fix it or is it even posible to copy files? But how? Its not opening either on comp. Or laptop 😭
SanDisk Guru
Posts: 4,439
Registered: ‎07-18-2007

Re: My ixpand is broken literally

since it is detected by the computer can you copy and paste the data off of it? If so see if the files will open once copied to the computer. If the files will not transfer they may have been damaged when the connector broke. This can happen if you were transferring files when the connector broke. If that is the case you would need to seek a company that provides data recovery services. 

Newbie
Posts: 3
Registered: ‎09-03-2017

Re: My ixpand is broken literally

Tnx for the reply. I finally found a laptop that i can open the files. I can copy aNd i can also save on said usb. But its so sad that i can't use it anymore on my iphone ☹️ Is there anyways or shop that i can bring my ixpand to fix it? Or it isnt possible?
SanDisk Guru
Posts: 4,439
Registered: ‎07-18-2007

Re: My ixpand is broken literally

it is unlikely you can find someone that would fix it. maybe some place could resolder the connector on but they may cause more issues if not done correctly and would probably break again easily. best really to just buy another one. 

Newbie
Posts: 3
Registered: ‎09-03-2017

Re: My ixpand is broken literally

Ohh.. Sad.. Anyways tnx for the info 😊 Appreciated
Newbie
Posts: 2
Registered: ‎02-22-2018

Re: My ixpand is broken literally

Hi there, My iXpand is broken, it broke into 2 pieces. One is the connector for iPhone and another one is body + usb port.
I’m too much worried about the data in my iXpand which has a hundred of files and photos. So I am curious that is it possible that all my data is still in ixpand and I can transfer data from broken ixpand to my macbook? Is anyone have been experienced with this problem, please let me know. thank you.
SanDisk Guru
Posts: 4,439
Registered: ‎07-18-2007

Re: My ixpand is broken literally

[ Edited ]

have you tried plugging it in to the computer? is it detected? if so you should be able to transfer the data to the computer. 

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Newbie
Posts: 2
Registered: ‎02-22-2018

Re: My ixpand is broken literally

No, I didn’t plug in the laptop yet cuz I didn’t bring my laptop with me. Too much anxiety and wanna know the possibility to get the data and photos back 😭. Thank you tho & I will follow your advice.