wrote:
Hi,
I have the exact same problem, but unfortunately cannot request a replacement unit as my country of residence does not qualify. I am writing to ask what number you called to get support. I may have some luck trying to reinstall the firmware or app as i cannot get a replacement unit. Thanks
Sincerely,
Joel
I checked with our support team and you have 3 open support requests. the country you are in is not available for the online RMA request however a support agent should reply soon to your open support requests with instructions on how to return the product.
