10-31-2017 10:09 AM
I bought Ixpand flash drive 64gb 3.0 from our biggest electronic seller in our country "alza.cz" and i have this problem:I have already filled the form for replacement yesterday but still didn´t get the answer.
And what the replacement is really meant for. Is it the replacement for the flash driver i bought or for the application i am confused... And how would we replace the flash driver when i didn´t buy it directly from your website i really need a help thank you for any helpful reply.
10-31-2017 03:20 PM
If you ahve filled out the form somone from SanDisk support will be in contact with you soon with further instrucitons.
The flash drive itself will need to be replaced via the SanDisk warranty policy.
11-19-2017 02:29 PM
I have the same issue on my iPhone X on 11.1.2
11-20-2017 08:01 AM
looks like it is a hardware related issue. contact sandisk support for a warranty replacement
11-23-2017 02:44 PM
I had the same issue (refused copy photos) with my iPhone 8 and requested the replacement iXpand 3.0 drive. It was delivered today and I must say that the problem was solved.
I am a happy 😊 user again
01-31-2018 01:43 AM - last edited on 01-31-2018 09:34 AM by slotmonsta
I have the exact same problem, but unfortunately cannot request a replacement unit as my country of residence does not qualify. I am writing to ask what number you called to get support. I may have some luck trying to reinstall the firmware or app as i cannot get a replacement unit. Thanks
01-31-2018 09:35 AM
I checked with our support team and you have 3 open support requests. the country you are in is not available for the online RMA request however a support agent should reply soon to your open support requests with instructions on how to return the product.