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Newbie
Posts: 1
Registered: ‎07-16-2018

I feel scamed: no longer mkv / srt support

So, I've been using my Ixpand 3.0 regullary without a single problem watching movies with external subtitles (mkv and srt files). I'm very upset and very embarrashed because I've just plugged my Ixpand and when I was going to watch another movie as always, the app shows up a message no longer support mkv files (and suggest your new paid app) and I can't play my srt files (and as I can read here, you also suggest your new paid app). So what's the deal? Would I trash my Ixpand and left horrible reviews and every online store?
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SanDisk Guru
Posts: 4,460
Registered: ‎07-18-2007

Re: I feel scamed: no longer mkv / srt support

follow the links in the in app notifications and you will get a free coupon code to download the new video player app for free. the video playback experience is much more robust in the new app and because you have a legacy device you will get it for free.