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Newbie
Posts: 1
Registered: ‎06-19-2016
Accepted Solution

Factory Restore the device?

Hey there,

Is there a way to restore/reformat an iXpand drive to its factory settings/state? I'm using a Mac/iPad. 

 

Thanks. 

SanDisk Guru
Posts: 4,494
Registered: ‎07-18-2007

Re: Factory Restore the device?

the iXPand is really just a normal flash drive. There are no settings that can be restored. In the IXpand Drive app you can clear the cache but that is really about it. 

 

you can also format the iXpand to erase all the content using a computer. if you have a mac you will need to format in exFAT or MS-DOS (FAT) file systems and you will need to make sure to use MBR(Master Boot Record) for the partition type. If you have a windows computer you can format with the default settings. 

Newbie
Posts: 2
Registered: ‎07-21-2018

Re: Factory Restore the device?

Hi

My ixpand drive was formated by mistake and is not recognized any longer by my iPhone 6s (on ios11).

I 've tried to restore it ( in exFAT format) using diskutility on my Mac but I can't find this MBR for the partition type. It is not listed under 'partition'. I am on macos high Sierra latest version. 

Thanks for any help

 

Newbie
Posts: 2
Registered: ‎07-21-2018

Re: Factory Restore the device?

Hi again

 

Found the MBR settings in diskutility after some more googling.

Problem solved. Drive working as before.

Newbie
Posts: 3
Registered: ‎08-23-2018

Re: Factory Restore the device?

Hi, How did you solve this? I by accident formatted it in exFat and then tried to go back to FAT32 but now the Iphone app does see it but does not open the drive.

SanDisk Guru
Posts: 4,494
Registered: ‎07-18-2007

Re: Factory Restore the device?

id you format it on a mac? if so you need to use disk utility and set the partition scheme as MBR when formatting. Mac defaults to GUID partition scheme which is not compatible with the iXpand drive app. 

Newbie
Posts: 3
Registered: ‎08-23-2018

Re: Factory Restore the device?

No, I did use PC but if it is easier then I can do it in MAC

 

SanDisk Guru
Posts: 4,494
Registered: ‎07-18-2007

Re: Factory Restore the device?

the app support both exFAT and FAT32 so that should not be a problem. Also on a PC formatting should not have changed the partition scheme unless you told it to use GPT (called GUID on Mac). 

 

If you have a mac you can use disk utility and partition and format the drive. Make sure the partition scheme is set to MBR (Master Boot Record) and use either MS Dos file type (FAT32) or exFAT. 

Newbie
Posts: 3
Registered: ‎08-23-2018

Re: Factory Restore the device?

I have a Nebula Capsule and the exFAT does not work there which I would like to be able to ust the stick with as well. I did try the MAC but the disk utility didn't allow the formatting. So I did use EaseUS Partion Master. Could format it then. I had tried to use CMP but it was impossible to do. How ever the it is now slow in copying as the cluster was set 32 kb.

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Newbie
Posts: 2
Registered: ‎10-10-2018

Re: Factory Restore the device?

Hello,

 

Have I messed up ?

 

I am a new user of Mac,  I wanted my iXpand to work on my new MacBook I installed the empty drive into the USB and formatted the disk to ExFAT —— However when I saw the Scheme not knowing any better I just left it on GUID Partition Map and now I can’t seem to change it back ... After reading this thread I think my Drive is now useless ? Is this the Case Smiley Sad Please help .. Confused and Frustrated