Yep! That’s when the whole fiasco started. Did they also tell you about all the emails I had to send before they would even issue the RMA?
Thanks for trying to smooth things over…but calling Sandisk is twice as infuriating and playing email tag with them (I did call, and TRIED to speak with someone). I don’t have the time, nor the willingness to sit around for 40+ mins each time, waiting for someone to answer the call…and then can’t understand the individual. I tried several times to ask to speak to someone who spoke understandable english…but there was such a communication block that I doubt the individual understood me.
I did finally get the RMA, shipped the failed drive, and the best information I can now find is that it’s labeled “RMA STATUS: RECEIVED / PROCESSING”
According to to shipping records, Sandisk received the shipment on 7 June…
Straight from the sandisk website:
| Received / Processing |
We have received your defective product and it is currently being processed. Please allow 2-3 business days for your product to be processed and verified. |
| Product Verified | Your product has been verified. We are scheduling an estimated shipping date and have sent it to your email. Please allow 2-3 business days for the replacement to ship out. |
| Shipped | Your product has shipped. A tracking number has been provided by email that you can use to track your replacement at ups.com for delivery updates. |
So, with that information, let’s run the numbers…
Requested the RMA on 26 May…
Was granted the RMA on 31 May… So, FOUR days to acquire the RMA
Failed product shipped and received by Sandisk on 7 Jun… So now we’re at 9 days
The failed product is currently in the “Received/Processing”, where it’s been for 3 days now (supposedly the max according the the above information), which equals out to at least 5 more days with a weekend in there… so now we’re at 14 days.
IF the failed product gets to the “Product verified” stage on Monday, then it’s another 2-3 days for the preplacement product to ship (again, according to the “Verified” information from Sandisk… so now we’re at 17 days… OH! but wait, the replacement isn’t actually SHIPPED out…its mearly SCHEDULED… so add another 2-3 day… now we’re at 20 days!
So IF the replacement gets shipped, and let’s be conservative and say the shipping will take 5 days (in my locale, UPS is normally 5-7 days from the Wisconsin address) so now we’re at 27 days
So…let’s look at it in REAL TIME as in COMPUTER/PRODUCTIVITY DOWN TIME for a computer waiting for a replacement for a failed drive that is under warranty.
Actual calendar time, in the best case scenario adding the weekend/non-business days, Now we’re at 35 calendar days to replace a failed product under warranty… Again, that’s assuming that Sandisk is going to follow their own advertised time tables as to the RMA porcess.
Pretty pathetic. I can, and have gotten better customer service from Ebay sellers! I’ve learned my lesson with Sandisk… either consider the item as a “throw away”, or steer clear of buying their products.
