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Newbie
Posts: 2
Registered: ‎01-15-2016
Accepted Solution

HP Z820 - SSDDashBoard cannot see the drive

I have just bought & installed a 960Gb drive attached to the SATA III connections on the HP Z820 motherboard.  The windows 10 disk manager sees the drive, I am able to use it to great effect but the DashBoard software will not recognise the drive.

 

Any clues, please?

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: HP Z820 - SSDDashBoard cannot see the drive

Is the drive being recognized in device manager as a SCSI device? This happens with some SATA drivers/Chipsets and the dashboard has some issues detecting drives recognized as SCSI devices. 

Newbie
Posts: 2
Registered: ‎01-15-2016

Re: HP Z820 - SSDDashBoard cannot see the drive

Yes, it shows as a SCSI drive.  Does that mean I can't use the features of the Dashboard ?

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: HP Z820 - SSDDashBoard cannot see the drive

unfortunately yes. You could try updating the SATA drive and see if you can get it to show as a normal SATA drive but it it is SCSI the dashbaord will not be able to see it. 

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Newbie
Posts: 6
Registered: ‎02-02-2016

Re: HP Z820 - SSDDashBoard cannot see the drive

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