EZ GiG IV

I have a new SanDisk Ultra II 447GB drive that I’m trying to clone on a Toshiba laptop. The SD Dashboard installs and recognizes the disk, the Windows Disk Manager has recognized and I’ve been able to format the disk.  I have a USB3.0 SATA HDD/SSD cable from StarTech.com and I’m trying to clone my installed HDD of the same size to the new SSD connected via the USB cable. I’ve tried Apricorn EZ Gig IV with Data Select (which was used successfully 3 weeks ago by colleagues doing the same thing) and Acronis WD provided via the Dashboard link, both of which indicate that no SSD can be found. I’ve tried via direct connection to the laptop and via a docking station.  No difference, drive not recognized.  I am able to copy files to/from the drive, so I don’t suspect a device issue.  A colleague was able to initiate cloning on another laptop with this drive and cable using an old (2010) licensed version of Acronis True Image.  Suggestions?