Posts: 1
Registered: ‎07-29-2017

Sandisk Vault problem

Dear all seniors!


I have a problem. 

I have a 30Gb sandisk thumbdrive. Recently started using the sandisk secure access. 

Was working well with my windows. 

However I plugged it into my GF's macbook to transfer some files recently and somehow from then onwards I cannot access my vault anymore. 


Now when I key in the password, it just prompts me :"this vault could not be loaded, it may be located on another computer or the original vault has been manually removed". 


I can see the files encrypted still in the thumb. 


How do I proceed?


Posts: 1
Registered: ‎10-04-2017

Re: Sandisk Vault problem

I have the same issue, but I am using the same computer.  Same USB slot, 24 hours later.  Was a resolution ever found for this problem?