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Newbie
Posts: 2
Registered: ‎12-10-2018

Formatted SanDisk ultra 3.1drive now cannot use secure vault

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Formatted SanDisk ultra 3.1drive now cannot use secure vault. I don't know why the secure vault app won't work on the USB drive now. I deleted the registry Keyes associated with it still no help What is the problem? 

 

Win 10 pc

 

 

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MaxEnergy 

SanDisk Guru
Posts: 16,310
Registered: ‎04-17-2008

Re: Formatted SanDisk ultra 3.1drive now cannot use secure vault

If you formatted the drive (which by the way, is unnecessary on a new drive), the SecureAccess files would have been erased/deleted. You'll have to download the files again from SanDisk.

Newbie
Posts: 2
Registered: ‎12-10-2018

Re: Formatted SanDisk ultra 3.1drive now cannot use secure vault

Thank you