02-03-2019 12:27 PM
My first post. I'm not very tech savvy.
I have a Sandisk Cruzer facet usb stick. purchased about 2013. Ive used it over time to put photos and files in the password protected vault.
For some unknown reason, when i put the usb stick in my laptop (running windows 10), it recognises the drive and 3 thumb nails appear. But when i double click on the "sandisksecureAccessV2_win" thumbnail nothing happens. It used to bring up the Vault and ask for my password. But now it does nothing. No error message. nothing. The blue loading wheel goes a few seconds but then nothing.
Please help as i have photos and files i want to get that are not backed up. I remember my password but the page does not even come up to enter it.
Like i say i'm not that tech savvy so bare with me
Really appreciate your help