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Newbie
Posts: 2
Registered: ‎02-03-2019

sandisk secure access v2 thumbnail not working - HELP

 

Hi

 

My first post. I'm not very tech savvy.

 

I have a Sandisk Cruzer facet usb stick. purchased about 2013. Ive used it over time to put photos and files in the password protected vault.

For some unknown reason, when i  put the usb stick in my laptop (running windows 10), it recognises the drive and 3 thumb nails appear. But when i double click on the "sandisksecureAccessV2_win" thumbnail nothing happens. It used to bring up the  Vault and ask for my password. But now it does nothing. No error message. nothing. The blue loading wheel goes a few seconds but then nothing.

 

Please help as i have photos and files i want to get that are not backed up.  I remember my password but the page does not even come up to enter it.

 

Like i say i'm not that tech savvy so bare with me

 

Really appreciate your help

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Newbie
Posts: 2
Registered: ‎02-03-2019

Re: sandisk secure access v2 thumbnail not working - HELP

Any help out there?

 

Any ideas what issue could be?