SanDisk SecureAccess V2.0 doesn't see my encyrpted Vault files, i am stuck!

Isn’t there an other way? Those encrypted files have no other copy anywhere, so i need them to be decrypted. I’m really serious, those files are truly important for me.

This program is useless and bad, why does SanDisk still keep adverting the program? It also freezes in normal times, not only for this case.

I’m waiting for a cure or a program from SanDisk which could decrypt those files.