11-11-2013 11:39 AM
file size should not crash your computer. I have tested with several large files, dummy files in capacity up to 10GB and have not seen any issue. Regardless if you do not delete the vault before verifying the files are in fact there on your HDD you will not run any risk of data loss. It seems your experience was not something you will likely run into when copying the data from secure access 1.0 to the computer.
Once again for appoye, can you try copying the data from secure access 1.0 to the computer then import the data to secure access 2.0 and let us know if you still see the same error.
11-11-2013 11:52 AM
Here's the problem and why my files were lost. I was able to replicate the Sandisk error and took a screen shot of it but I don't see a way to attach it or copy into this thread. It says, "The application can not add more files because the vault's disk is full." I have 14.9 gb free. Is it possible my files are somewhere else on the disk? It looks like only the first 20 copied over.
11-11-2013 11:58 AM - edited 11-11-2013 11:59 AM
You are using Mac right? When you delete files from the flash drive on a Mac do you also empty the trash? If not Mac will not actually free the space that was used by the file you deleted.
Here is what you can try. Make sure the files are copied out of secure access 1.0 and are on your computer HDD. Once that is done open disk utility and erase the USB flash drive. if you ahve single files larger than 4GB make sure you use exFAT for the file system. Once the flash drive is completely empty download and install secure access 2.0 and import the files from your computer HDD to secureaccess 2.0. Once you have verified all files are now in secureaccess 2.0 you can delete them from the computer if you want to.
11-11-2013 12:06 PM
Did what you said except I didn't erase everything on the flash drive. Just erased Locker 1.0 and the Vault file thinking that would free up the space. It's still in my Mac trash so in theory it could be reinstalled on the flash drive. Tried that and it copied back to the USB flash drive and it looks like My Vault is the right size but it thinks its a new installation. Poking around the flash drive it looks like the files might be in the Locker. I counted 23 files but the drive says 24 files. Interesting, maybe all is not lost but just hiding.
11-11-2013 04:40 PM
just downloaded v2 from v1. now the only way to access the scandisk usb for me to open sandisksecureaccessv2-win.exe in my downloads file. how do i get the exe file onto my drive?
11-11-2013 09:51 PM
its still same.
I tried all the ways.
1)dragged from v1 to v2
2) copied data from v1 and saved on pc and then moved to v2
3) used add files button in v2
4) tried to copy completely fresh data from my computer to v2
Restarted usb, restarted pc.... but the problem didnt solved. Everytime it shows same error which i have mentioned before.
11-18-2013 02:30 PM
I have spent considerable time with sandisk on v2.0 -while they won't acknowledge the problem-I'm quite certain you are right - it crashes when you try to add larger files. I will use this with v1.0 and won't buy anymore of these (like to use several flash drives for backup). the only problem with v1.0 is it runs alot slower . B the way I alos tried encryptstick- it's worse -at least the trial version..