08-22-2019 01:52 PM - edited 08-22-2019 01:54 PM
It is now 2019, and I'm writing this in case anyone else is still having the same problems that the OP (and I) had.
My SanDisk USB Drive is a year old and I can still see no official way of retrieving my saved files, but I have managed to retrieve my folders and files from it....in a roundabout way.
So, as I said it is a roundabout way of extracting your folders and files, but it's better than having your files so secure that even YOU cannot retrieve them.
TIP: To drag and drop more than one file, hightlight all said files and drag them to their awaiting location. It sounds pretty obvious, but SanDisk will highlight just ONE folder the moment it loses the cursor focus. This could be so off-putting, that you may not complete the drop.