03-07-2014 02:29 PM
All I see is how to put files on Sandisk Secure Access but nowhere does it say how you decrypt and get them off again so they will be just like the original you put on there. Can anyone help? Nothing aboiut this in the startup guide.
03-25-2014 03:51 AM
I have same difficulty as OP and don't see that the reply is helping .
I have new Sandisk Extreme Pro 128 GB and have copied onto this stick a number of folders with personal files which I intend to keep with me while travelling . Naturally , I want that info secure .
If I put stick into PC , all info is open to see on Windows Explorer . Any file can be opened without password .
Even if I have dragged a folder to the Vault area , same thing - folder can be opened and any file accessed .
At no point am I asked to insert a password except when running the exe file during set up .
I have tried reinstallation a few times , and only time I get asked to insert a password is during setup .
The user guide does not advise how to encrypt files , I just don't get it .
Clearly the OP and myself are missing something "obvious" ?
Many thanks !
03-29-2014 02:44 AM
Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access
03-10-2014 11:07 AM
Just copy the file from the application back to the computer. The file is decrypted automatically
Does not work by copy files back to computer.
Any other suggestions?
03-31-2014 07:02 AM
Kaybee, I am having that same problem. Just downloaded and installed the app. Created a password and dragged several files into the vault. When I click on the "vault", it opens (without asking me for a password), and the files are completely readable. It is just another ordinary folder on my USB Drive. No security, no encription! Instructions in the "Quick Start Manual" are useless.
Someone tell us what we are doing wrong please.
04-02-2014 01:54 AM
I have the same problem.
Si me pueden contestar en español, mejor.
06-01-2014 01:49 PM
My problem I think is similar to those already mentioned. When I copy files into SecureAccess 2.0 vault there is no problem but when I try to pull a file out of the vault, my file is an Excel spreadshet it fails. It fails in a particular manner, inside the vault my file is 14 kb in size but when I copy or move this file out of the vault the size shrinks to 2 kb and I receive this error message:
" Version Incompatility - Incorret File Version". Sounds to me like the file is not being decrypted correctly.
What do you think?
06-27-2014 03:24 PM
The support from SanDisk is just wonderful............NOT. why don't they answer this question? i was able to transfer 1 folder off the SanDisk but onto the computer, but not any more of them. It's crap. If I can ever get them off that thing, I will take a hammer to it when I am finished. Very frustrating
07-22-2014 05:26 AM - edited 07-22-2014 05:27 AM
I think they want to be sued and finally they have found someone who could do that.
07-23-2014 10:16 AM
I had the same problem but was able to get through it by doing a drag and drop. The trick was to drag the file over to where you are pasting and continue holding the right mouse button until the cursor turns into what looks like a folder (sort of) and then release. It wouldnt decrypt and move the file without the holding of the button. Hope this helps.