Reply
Newbie
Posts: 1
Registered: ‎03-07-2014

I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

All I see is how to put files on Sandisk Secure Access but nowhere does it say how you decrypt and get them off again so they will be just like the original you put on there.  Can anyone help? Nothing aboiut this in the startup guide.

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

Just copy the file from the application back to the computer. The file is decrypted automatically. 

Newbie
Posts: 1
Registered: ‎03-25-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

I have same difficulty as OP and don't see that the reply is helping .

I have new Sandisk Extreme Pro 128 GB and have copied onto this stick a number of folders with personal files which I intend to keep with me while travelling . Naturally , I want that info secure .

If I put stick into PC , all info is open to see on Windows Explorer . Any file can be opened without password .

Even if I have dragged a folder to the Vault area , same thing - folder can be opened and any file accessed .

At no point am I asked to insert a password except when running the exe file during set up . 

I have tried reinstallation a few times , and only time I get asked to insert a password is during setup .

The user guide does not advise how to encrypt files , I just don't get it .

Clearly the OP and myself are missing something "obvious" ?

Many thanks !

Newbie
Posts: 1
Registered: ‎03-29-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

 

Just copy the file from the application back to the computer. The file is decrypted automatically

 

Does not work by copy files back to computer.

 

Any other suggestions?

 

Newbie
Posts: 1
Registered: ‎03-31-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

Kaybee, I am having that same problem. Just downloaded and installed the app. Created a password and dragged several files into the vault. When I click on the "vault", it opens (without asking me for a password), and the files are completely readable. It is just another ordinary folder on my USB Drive. No security, no encription! Instructions in the "Quick Start Manual" are useless.

 

Someone tell us what we are doing wrong please.

Newbie
Posts: 1
Registered: ‎04-02-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

I have the same problem.


I can not copy from the flash drive to the computer.


They can tell me how?

 

Si me pueden contestar en español, mejor.

Newbie
Posts: 1
Registered: ‎06-01-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

My problem I think is similar to those already mentioned.  When I copy files into SecureAccess 2.0 vault there is no problem but when I try to pull a file out of the vault, my file is an Excel spreadshet it fails.  It fails in a particular manner, inside the vault my file is 14 kb in size but when I copy or move this file out of the vault the size shrinks to 2 kb and I receive this error message:

" Version Incompatility - Incorret File Version".  Sounds to me like the file is not being decrypted correctly.

 

What do you think?

Newbie
Posts: 1
Registered: ‎06-27-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

The support from SanDisk is just wonderful............NOT.  why don't they answer this question?  i was able to transfer 1 folder off the SanDisk but onto the computer, but not any more of them. It's crap.  If I can ever get them off that thing, I will take a hammer to it when I am finished.  Very frustrating

Newbie
Posts: 13
Registered: ‎07-10-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

[ Edited ]

I think they want to be sued and finally they have found someone who could do that.

If there will be no solution for this problem in two weeks, i will give the precept to my advocate for starting the court progresses, seriously.

Newbie
Posts: 1
Registered: ‎07-23-2014

Re: I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

I had the same problem but was able to get through it by doing a drag and drop. The trick was to drag the file over to where you are pasting and continue holding the right mouse button until the cursor turns into what looks like a folder (sort of) and then release. It wouldnt decrypt and move the file without the holding of the button. Hope this helps.