I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

[abbybritton]

No luck. When I follow the instructions, which I read carefully, specifically " 2-    To extract a file  it out of My Vault, select the file, and in toolbar, click on File, then “save to”, the encrypted file is copied to the location I specified in “save to”. I remain unable to access my encrypted files.