I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

:smiley:   Hi Abby Britton,

Dear member of SanDisk Community, welcome.

1-  Not change the location, nor either the name, of the  folder [SanDiskSecureAccess Vault], that contains the encrypted files.
This folder , must be at the root of the UFD (USB flash drive or pendrive), to run.

2-  To extract a file it out of My Vault, select the file, and in toolbar, click on File, then “save to”.

3-  There are, an option, in the toolbar My Vault, _ which generates Backup _ (for SandiskSecureAccess Vault ), to your PC.

4-   Please, _ read carefully , the following article,_ in link:

http://forums.sandisk.com/t5/All-SanDisk-USB-Flash-Drives/vault-sandisk-cruzer-16gb-Vault-access/m-p/329043#M9320

Luck, and then you tell us, what happened, please.

Regards, Alfred.                                                             (Google translated)