I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

Applications SanDisk® SecureAccess 2.0
8

The support from SanDisk is just wonderful…NOT.  why don’t they answer this question?  i was able to transfer 1 folder off the SanDisk but onto the computer, but not any more of them. It’s ■■■■.  If I can ever get them off that thing, I will take a hammer to it when I am finished.  Very frustrating