I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

My problem I think is similar to those already mentioned.  When I copy files into SecureAccess 2.0 vault there is no problem but when I try to pull a file out of the vault, my file is an Excel spreadshet it fails.  It fails in a particular manner, inside the vault my file is 14 kb in size but when I copy or move this file out of the vault the size shrinks to 2 kb and I receive this error message:

" Version Incompatility - Incorret File Version".  Sounds to me like the file is not being decrypted correctly.

What do you think?