I don't see anywhere how you decrypt and transfer files off of Sandisk Secure Access

Kaybee, I am having that same problem. Just downloaded and installed the app. Created a password and dragged several files into the vault. When I click on the “vault”, it opens (without asking me for a password), and the files are completely readable. It is just another ordinary folder on my USB Drive. No security, no encription! Instructions in the “Quick Start Manual” are useless.

Someone tell us what we are doing wrong please.