Files and folder missing, yet the files still in the vault

:smiley:   Hi Aldiranpa,

Friend, sorry.

- Encrypted files, can only be opened with SanDiskSecureAccess.

- Read my post, carefully, because SanDiskSecureAccess is a portable app (free), easy to use and works very well.

- If the above steps have not solved the problem, and for other ideas, also you can send the question to the Support Team :

  Link: http://kb.sandisk.com/app/ask/

Luck.

Regards, Alfred.                                                        (Google Translated)