SSD doesn't show on devices, a classic problem!

sure this has been posted here a LOT but my problem is a bit different. I installed the SSD correctly (I know this for a fact) and it doesn’t show on my device list. 

Everything is wired correctly, there is no reason why it shouldn’t work. Is it because it’s faulty or am I missing a step?

I emailed support but all they replied with was a “we have registered your product” and that wasn’t what I was looking for/ 

Anythin helps, thanks.

can you give us a little more info about your environment? What OS? Is the SSD installed as a primary or secondary drive? How is the drive showing in device manager and disk management? have you partitioned and formatted the SSD? any additional info will be helpful.