While using Linux may be good advice, the reason Sandisk “should bother” is that they specifically *sell upgrade kits* consisting of a cable + access to a sandisk specific version of Acronis, that is being advertised for the sole purpose of being used to clone your drive. I run Linux at home, but I bought this to upgrade my sons laptop exactly because I figured it’d be an easy and hassle free option.
But it seems it’s a common problem that Sandisk drives don’t get recognised with the USB Sata adapters they sell. Nothing to do with Acronis. It’s the USB=>SATA adapters that does not work reliably.
