I had the same problem when installing the update. What I did was to click on MY Computer, Open the files, click on Programs and there was the SanDisk Dashboard, I clicked on the file and the program installed without any problems.
Just glanced thru the remarks and were all having much the same problem.
I’m runing windows 7 Home Edition, I had major problems trying to register the Waranty and Disk.
I eventualy got a phone call from SanDisk. I gave them the details of my disk and the type of windows I’m running,
but to no avail…
I left it with them they sent me an email telling me I was registered with an attachment.
After getting the Dashboard up with full functioning Screen, another mail arrived for a new upgrade which I downloaded, back to sqaure one.
No matter how I try I get no joy, I was advised to reload my older version, which I have I now sit and wait for further instructions after sending off a file in text of my operating system, plus screen shots of the Dashboard to help them diagnose the problems I hope!
I can’t believe that SanDisk still does not seem to be able to put together a working updater. Version 1.4.3 brings up the same problems like 1.4.2… Installation failed error. Seriously, how hard can it be.
Again I had to revert to 1.4.1, deinstall it and then install 1.4.3 to make it work
For anyone having problems installing 1.4.3 here is what I did to install it.
After 1.4.3 failed I went back to 1.4.1 with the installer file I had saved from before
After 1.4.1 was fully installed I went into “Programs and Features” in Windows 10 and tried to uninstall SSD Dashboard
But instead of it uninstalling when I clicked uninstall it actually started installing 1.4.3 and that worked somehow.
I dont know if this will work for anyone else, but its what I did to get 1.4.3 installed fully with no errors. This is on an Acer R5-571T Laptop with Windows 10 64bit.
Please uninstall your current version and make sure the SanDisk folder under “Program Files” or “Program Files (x86)” is clean.
When installing version 1.4.2, make sure the file “SanDiskSSDDashboardServiceSetup.msi” is present in the SSD Dashboard folder and that looking at the properties, the digital signature is from SanDisk and valid. Somehow that disgital signature was incorrect with the previous installer. Please report any issues regarding this, for example if you see an invalid digital signature. Thanks
This solved the installation issue for me. I’ve deleted the Sandisk folder in Program Files (x86), ran the installation again and it worked. Thanks!