amoco
April 6, 2016, 12:56am
30
Like wojo,no msi file.
I’ve cleared everything in Windows 10 Disk Cleanup and downloaded from Laptop wifi, and even on my tablets 4g on tried them and no go.
I get the same error.
Only files show up in c:\Program Files (x86) after installation failure are installDBService and the SanDiskSSDDashboardSetup.exe files.
lepa71
April 6, 2016, 3:08am
31
@georgealon
Can you provide the link to the latest verson?
Thanks
I’m trying to install the Dashboard on my Windows 10 64 Home edition laptop. I’ve followed georgealon’s instuctions, but there is no MSI file.
Sandisk please help.
wojo
April 6, 2016, 4:04am
34
No go on that. Same MD5, too.
lepa71
April 6, 2016, 4:09am
35
No go either. Tried the link and no msi file just an exe inside the folder.
amoco
April 6, 2016, 4:39am
36
Would it be posible to use the a copy of SanDiskSSDDashboardSetup.exe file that is in my laptop program files to try to install on my desktop computer?
And or use a copy of the msi. files too?
Hello all,
Same problem here w/ Win 10 64bit. installation fails for 1.4.2. Tried deleting exe. file as mentioned above then all files to no avail
If the installation fails, it will remove all the files in SSD Dashboard folder. Try to copy the msi file before it is deleted and check the digital signature.
Also, you can copy the setup from from a different PC and try the installation. It is just the same.
If all of this doesn’t work, who would be able to help debuging the issue? It would involve installing DebugView from Microsoft.
Thanks
andy70
April 6, 2016, 5:32am
39
Same here Windows 10 Pro 64 bit
installDBService
=== Verbose logging started: 6/04/2016 15:19:43 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Windows\SysWOW64\msiexec.exe ===
MSI (c) (B0:78) [15:19:43:867]: Resetting cached policy values
MSI (c) (B0:78) [15:19:43:867]: Machine policy value ‘Debug’ is 0
MSI (c) (B0:78) [15:19:43:867]: ******* RunEngine:
******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
******* Action:
******* CommandLine: **********
MSI (c) (B0:78) [15:19:43:867]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (B0:78) [15:19:43:867]: Grabbed execution mutex.
MSI (c) (B0:78) [15:19:43:997]: Cloaking enabled.
MSI (c) (B0:78) [15:19:43:997]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (B0:78) [15:19:43:999]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (38:84) [15:19:44:006]: Running installation inside multi-package transaction C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
MSI (s) (38:84) [15:19:44:006]: Grabbed execution mutex.
MSI (s) (38:90) [15:19:44:011]: Resetting cached policy values
MSI (s) (38:90) [15:19:44:011]: Machine policy value ‘Debug’ is 0
MSI (s) (38:90) [15:19:44:011]: ******* RunEngine:
******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
******* Action:
******* CommandLine: **********
MSI (s) (38:90) [15:19:44:012]: Note: 1: 2203 2: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi 3: -2147287038
MSI (s) (38:90) [15:19:44:014]: MainEngineThread is returning 2
MSI (s) (38:84) [15:19:44:016]: User policy value ‘DisableRollback’ is 0
MSI (s) (38:84) [15:19:44:016]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (38:84) [15:19:44:016]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (38:84) [15:19:44:017]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:84) [15:19:44:018]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (38:84) [15:19:44:018]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:78) [15:19:44:019]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (B0:78) [15:19:44:020]: MainEngineThread is returning 2
=== Verbose logging stopped: 6/04/2016 15:19:44 ===
I’ve done all steps as mentioned above. Still no chance to install 1.4.2 .
=== Verbose logging started: 06.04.2016 08:44:09 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\SysWOW64\msiexec.exe ===
MSI (c) (A8:E0) [08:44:09:207]: Resetting cached policy values
MSI (c) (A8:E0) [08:44:09:207]: Machine policy value ‘Debug’ is 0
MSI (c) (A8:E0) [08:44:09:207]: ******* RunEngine:
******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
******* Action:
******* CommandLine: **********
MSI (c) (A8:E0) [08:44:09:208]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (A8:E0) [08:44:09:208]: Grabbed execution mutex.
MSI (c) (A8:E0) [08:44:09:210]: Cloaking enabled.
MSI (c) (A8:E0) [08:44:09:210]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (A8:E0) [08:44:09:211]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (60:E8) [08:44:09:213]: Running installation inside multi-package transaction C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
MSI (s) (60:E8) [08:44:09:213]: Grabbed execution mutex.
MSI (s) (60:C8) [08:44:09:213]: Resetting cached policy values
MSI (s) (60:C8) [08:44:09:213]: Machine policy value ‘Debug’ is 0
MSI (s) (60:C8) [08:44:09:213]: ******* RunEngine:
******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
******* Action:
******* CommandLine: **********
MSI (s) (60:C8) [08:44:09:213]: Note: 1: 2203 2: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi 3: -2147287038
MSI (s) (60:C8) [08:44:09:214]: MainEngineThread is returning 2
MSI (s) (60:E8) [08:44:09:214]: User policy value ‘DisableRollback’ is 0
MSI (s) (60:E8) [08:44:09:214]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (60:E8) [08:44:09:214]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (60:E8) [08:44:09:214]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:E8) [08:44:09:215]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (60:E8) [08:44:09:215]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A8:E0) [08:44:09:215]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (A8:E0) [08:44:09:216]: MainEngineThread is returning 2
=== Verbose logging stopped: 06.04.2016 08:44:09 ===
So, I finally got mine working after numerous failed attempts. Here’s exactly what I did…
Download dashboard 1.4.1 from Major geeks and install.
Close dashboard (from system tray too),
Use control panel - Programs and Features to remove version 1.4.1.
Install 1.4.2
No other actions between these steps (IE No need to reboot etc).
I can only assume that the 1.4.2 upgrade does not remove everything it should when it deinstalls 1.4.1
5 Likes
norgei
April 6, 2016, 4:09pm
42
Thank you so much paulyates :wink:,
This is the only method that worked for me.
Now, I use the latest version of Sandisk SSD Dashboard, the 1.4.2 version.
@ georgealon : your installation tips don’t work, first because the installer file isn’t a msi file, but it’s an exe file. Then, even if the SanDisk folder under “Program Files” or “Program Files (x86)” is clean, the installation failed. I don’t know what exactly what it occurs, and why the installation failed each time.
My computer run on Windows 10 Pro 64 bit with a Sandisk Extreme Pro 960GB.
Good software M. Sandisk, usefull and essential to any owner of a Sansdisk SSD.
1 Like
lepa71
April 6, 2016, 4:21pm
43
There is no msi file and folder is still there after failed install.
1 Like
norgei
April 6, 2016, 4:25pm
44
@lepa71 wrote:
There is no msi file and folder is still there after failed install.
Do the same things that @paulyates do, it’s worked for me.
2 Likes
I re downloaded 1.4.2 from http://kb.sandisk.com/app/answers/detail/a_id/15108/
Uninstalled 1.4.1 using win 10 control panel.
Ran the downloaded software BOOM! the .msi file appeared in C:\Program Files (x86)\SanDisk\SSD Dashboard and the install completed.
1 Like
amoco
April 6, 2016, 11:21pm
47
I’ve tried everything and ver.1.4.2 won’t install no matter what I do.
So I will stay on ver. 1.4.1 and will never buy another SanDisk product again,Since you all can’t release a working ssd monitoring software.
1 Like
I’m having the same issue with the update. I’m sure Sandisk has already recognized and is working on the issue, but just posting here so they awknowledge it’s not just a small percentage having problems with the update.
Also, I wanted to point out that I reverted back to 1.4.1, so that I might do a clean uninstall in preparation for 1.4.2, but now I can’t uninstall 1.4.1 – it just gives me the option to install the update, which of course fails. I’ve tried uninstalling using the Control Panel, and by executing the official “uninstall” shorcut from the SSD Dashboard folder.
1 Like
andy70
April 7, 2016, 7:01am
49
it works! :smileyvery-happy:
windows 10 Pro 64 bit
installed back version 1.4.1 than uninstalled manualy and installed new one 1.4.2 no problems!
if you don’t have a 1.4.1 copy just download it from
http://www.majorgeeks.com/files/details/sandisk_ssd_dashboard.html
but select :downloads@MajorGeeks not authors site
1 Like