"Installation Failed, Please Try Again Later" on 1.4.2 install

Still not properly installing.

Regards, Hugo

Windows 10 Pro 64 in Spanish fails instalation too.

Is there any remains of the prior version we have to manually delete because of this failure? Is there ane register entries in the system? How to make a clean install (when a correct version is published of course)?

Regards.

Sandisk should have never realeased the new Dashboard version 1.4.2 until it was tested, 5 day and as many attempts to download all has failed,  and on each dailed installation the original 1.4.1 dashboard is deleted, and equires to be reinstalled. SanDisk should able to able to provide a product that is not defective.

I got Ver.1.4.1 at major geeks.

1.4.1 install ok with these files and folders 

1.4.1.PNG

Then do the update to 1.4.2

update.PNG

leaves these files and folders

1.4.2.PNG

After failed install the installDBServices file contains:

=== Verbose logging started: 05/04/2016 21:07:25 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\WINDOWS\SysWOW64\msiexec.exe ===
MSI (c) (14:60) [21:07:25:130]: Resetting cached policy values
MSI (c) (14:60) [21:07:25:130]: Machine policy value ‘Debug’ is 0
MSI (c) (14:60) [21:07:25:130]: ******* RunEngine:
******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
******* Action:
******* CommandLine: **********
MSI (c) (14:60) [21:07:25:131]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (14:60) [21:07:25:131]: Grabbed execution mutex.
MSI (c) (14:60) [21:07:25:195]: Cloaking enabled.
MSI (c) (14:60) [21:07:25:195]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (14:60) [21:07:25:199]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (1C:64) [21:07:25:215]: Running installation inside multi-package transaction C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
MSI (s) (1C:64) [21:07:25:215]: Grabbed execution mutex.
MSI (s) (1C:C0) [21:07:25:220]: Resetting cached policy values
MSI (s) (1C:C0) [21:07:25:220]: Machine policy value ‘Debug’ is 0
MSI (s) (1C:C0) [21:07:25:220]: ******* RunEngine:
******* Product: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi
******* Action:
******* CommandLine: **********
MSI (s) (1C:C0) [21:07:25:221]: Note: 1: 2203 2: C:\Program Files (x86)\SanDisk\SSD Dashboard\SanDiskSSDDashboardServiceSetup.msi 3: -2147287038
MSI (s) (1C:C0) [21:07:25:221]: MainEngineThread is returning 2
MSI (s) (1C:64) [21:07:25:223]: User policy value ‘DisableRollback’ is 0
MSI (s) (1C:64) [21:07:25:223]: Machine policy value ‘DisableRollback’ is 0
MSI (s) (1C:64) [21:07:25:223]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (1C:64) [21:07:25:223]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:64) [21:07:25:224]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (1C:64) [21:07:25:224]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (14:60) [21:07:25:226]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (14:60) [21:07:25:227]: MainEngineThread is returning 2
=== Verbose logging stopped: 05/04/2016 21:07:25 ===

Please uninstall your current version and make sure the SanDisk folder under “Program Files” or “Program Files (x86)” is clean.

When installing version 1.4.2, make sure the file “SanDiskSSDDashboardServiceSetup.msi” is present in the SSD Dashboard folder and that looking at the properties, the digital signature is from SanDisk and valid. Somehow that disgital signature was incorrect with the previous installer. Please report any issues regarding this, for example if you see an invalid digital signature. Thanks  

1 Like

I don’t know why my link to v1.4.1 was removed. It wasn’t a “File sharing” site, it’s the site of a german PC magazine.

With the instructions of @georgealon and a new download, it finaly installs ok now.

Regards, Hugo

Didn’t work for me,Fix your software installation or don’t release anymore updates.

Pretty pissed about this.

Make sure you remove your current SanDiskSSDDashboardSetup.exe file and download the new one.

Did you check what I asked about the digital signature of the msi file?

Yes I did,Even checked in appdata and deleted the one in C:\program files (x86) and still won’t install.

Do you see an msi file? right click and open properties, check digital signature? please give more details. The new installer that was posted seems to solve the installation of a majority of people. sometimes the file is cached and even downloading a new one does not work. where is your file being downloaded?

No MSI file for me, fresh download. MD5 is e4adaa96bfa36165007fa4d1dc0f27d1. Cleared out everything as requested.

If you don’t see any msi file in the SDD Dashboard folder, it means that you are using the older installer. Maybe the server you are connecting too was not propagated yet. Can you try to download the file on a different PC? Or wait few hours and try again. You may want to restart your PC as well and delete all Dashboard setup files from your PC. Reset the cache as well.

I tried off three servers and my laptop. I’ll try later, must be cached on the CDNs?

Can you verify the MD5 or SHA1?

This is the wrong MD5

Yup - the instructions to completely remove all traces of 1.4.1 before installing 1.4.2 seem to work. Thanks!

Like wojo,no msi file.

I’ve cleared everything in Windows 10 Disk Cleanup and downloaded from Laptop wifi, and even on my tablets 4g on tried them and no go.

I get the same error.

Only files show up in c:\Program Files (x86) after installation failure are installDBService and the SanDiskSSDDashboardSetup.exe files.

@georgealon

Can you provide the link to the latest verson?

Thanks

I’m trying to install the Dashboard on my Windows 10 64 Home edition laptop. I’ve followed georgealon’s instuctions, but there is no MSI file.

Sandisk please help.