03-19-2017 05:49 PM
I am trying to Secure Erase my SDSSDHP128G (Ultra Plus, purchased March 2015), ready for RMA.
On the first screen of the SSD Dashboard, it shows my device. I press Enter and get:
The selected device is in a Security Frozen state. On selecting Ok the system will be suspended to un-freeze the drive. Press any key (or Power button) after 10-20 seconds to resume. Press 'Ok' to suspend the system - 'Cancel to abort.
If I press Enter on Ok, the PC turns off.
I wait 30 seconds, turn the PC back and and the SSD Dasboard re-appears with the same screen mentioned at the top of the post.
When I press Enter on my device again, I get the same message as above.
It basically appears to be a loop.
03-20-2017 02:09 PM
After you boot up in this screen, can you try to disconnect/reconnect the SSD?
The security freeze should go away and you can continue with secure erase
03-21-2017 10:16 AM
I did as you said and disconncted it and hit Refresh and it, as expected, said no drives were found.
So I reconnected it and hit Refresh and it found it again but when I try to erase, I get the same loop as above.
01-07-2018 05:58 PM - edited 01-07-2018 06:06 PM
I also had problems with my PC not resuming after the sandisk ulitity put it to sleep to unfreeze the drive. I found that the only way to successfully perform a secure erase was to unplug and reconnect the drive at the BIOS boot choice screen. i.e After the bios has loaded but before you progress to booting off USB.The sandisk dashboard usb utility then never sees the drive as "security frozen" so it doesn't try to perform the buggy suspend/resume operation.
Most BIOSes have a key you can press during start up to pause and show you a choice of boot drives, press that and disconnect/reconnect power to the ssd you want to secure erase before choosing to boot off the USB drive with the secure erase utility on it.