The error message you observed was due to the fact that the download of SanDisk Dashboard software never completed. Normally, it only takes a few seconds. The size of the download is nearly 133MB. Please check with your internet service provider to see if that’s a problem for them. Or if you work for a company with an IT department, please check with them.
If the download is so slow that it takes more than 20 minutes to complete, we can provide you with installer software that will wait more patiently. If that’s the case, or the file is just too big to be handled, please call technical support. A method can be found that will provide you with the software.
Thanks.
Ron
