SanDisk SSD Dashboard

[ElsV]

@georgealon: I've tried this with cloning software but always get some kind of error.

[georgealon]

Have you tried EZ Gig IV?

If that doesn't work, try AOMEI Backupper.

[ElsV]

I'll give it a try, thanks.

[ElsV]

For some reason, I wasn't able to install EZ Gig IV. When using AOMEI Backupper to clone, I got the exact error message:
"Information Code:6
The partition table on the disk was updated fail as other programs locked the partition table, please close other programs and retry." No other programs were open, I rebooted and reconnected the disk but I didn't help.

[ElsV]

I'm afraid it seems hopeless... Although I'd rather just solve the problem, I can't see how, so I'm going to take tcsenter's advice and try and get a replacement. Anyway, thank you for the help everyone!

[lophiomys]

Oct 2016: Same here

Sandisk X400 512GB, attached to USB 3.0 Adapter Icy Box IB-AC603 UB31

connected to an USB2.0 port with Win7 PC.

SanDisk SSD DashBoard 1.4.3 crashed while "Secure Erase"  

and now the X400 is ATA Secure Password Protected!

(No other programm crashed on this PC since I can remember!)

Installed internally in another BIOS PC the BIOS PW prompt shows up instantly after power-on,

but neither "sandisk123" nor "ssd123" are the correct password.

Bummer...

[ElsV]

Ah, bummer indeed :\ Well, I have to say that the customers' service worked like a charm for me. I was helped straight away and after I returned my SSD, they sent me a new one immediately. I'd recommend doing this unless there's valuable data on the disk of course..

[lophiomys]

Thank you for your kind replay.

The SSD is actually already RMA'ed.

But far from "immediate": 7 to 10 days processing time, while I need the SSD working inside a machine.

Customer Support was very responsive and friendly, but could not remedy, what the Dashboard software has broken.

Too many hours wasted.