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Newbie
Posts: 4
Registered: ‎10-15-2014

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

Hello George,

 

I see you've recently released version 1.2.0 of the SSD Dashboard and that this problem continues to have the status of "working on a fix".  In what timescales do you anticipate delivering this fix?

 

Thanks

Newbie
Posts: 4
Registered: ‎10-15-2014

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

Hello George,

 

I've just downloaded version 1.3.0 of the dashboard, rebooted my pc, started the dashboard and hit the re-scan button, but unfortunately the dashboard still does not recongnize my SSD.  Let me know if you'd like any more information from me.

 

Regards,

 

Robert

Newbie
Posts: 1
Registered: ‎01-30-2017

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

I have installed the version 1.4.4.4 and my SSD disk (SCSI) is not detected by the Sandisk Dashboard. So, they didn´t solve this problem yet.

Newbie
Posts: 1
Registered: ‎05-04-2017

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

Me too. I have v1.4.4.4 and the dashboard still unable to recognize SCSI drive. I talked to SanDisk support they said that SCSI have some limitations and considered old technology. They asked me to to connect the drive to SATA port so that it can be recognized by the dashboard.

Newbie
Posts: 1
Registered: ‎09-05-2018

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

[ Edited ]

Hi

 

I've installed my Win 7 OS in a SanDisk SDSSDA120G, the dashboard installed is the 2.3.2.4 version, & my ssd still unrecognized...

 

I wonder ...why the software department of Western Digital work so hard to drop out their customers?

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Newbie
Posts: 3
Registered: ‎09-30-2018

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard


@AvenocturnO wrote:

Hi

 

I've installed my Win 7 OS in a SanDisk SDSSDA120G, the dashboard installed is the 2.3.2.4 version, & my ssd still unrecognized...

 

I wonder ...why the software department of Western Digital work so hard to drop out their customers?


I cannot beleive this has been going on for all these years!

I have the same SSD that you have.  In fact, I have three of them installed on two PCs, my wife's and mine. Just this past Friday I had to re-deploy a Windows 7 image because the OS had become corrupted.  I always sanatize and reformat before doing this.  I foolishly updated my Dashborad software and the drive was not recognized.  I called Tech Support and they said it was a known issue.  He emailed me a link to the prior software 2.3.2.0.  It did not work either.  By then Support was closed.  I found 2.3.1.0 and it too did not work.  I finally found 1.4.4.4 which works.  I don't know the issue date for it but 2.3.1.0 was released in April, 2018.  Looking through the posts it appears they have been having a problem with recognition of older drives with new iterations of the Dashboard.  Considering the fact that Sandisk made the mistake of manufacturing the drives too well.  Companies make more profit when built in obselescence insures that a product's life will end, hopefully soon, the sooner the better.  Unfortunately, SanDisk did a good job making these SSDs. I have been running mine hard since I installed them and as far as I can tell, from running continued tests, I have not lost a single NAND cell.  I wonder if they thought these would die more quickly.  In any case, they keep making new models and modify the dashboard and when they do, the older ones are not recognized.  So, the recommendation is to uninstall the current version of the Dashboard and then reinstall the older one.  Here is the link to Dashboard Version 1.4.4.4:

http://wddashboarddownloads.wdc.com/Dashboard/application/1444/SanDiskSSDDashboardSetup.exe

 

 


Capture.jpg
Newbie
Posts: 1
Registered: ‎11-09-2018

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

[ Edited ]

Hi everyone,

 

It's the same for me and my Extreme Pro 240 GB (SDSSDXPS-240G)... It is perfectly detected with the SanDisk Dashboard 1.4.4.4 but absolutly NOT with the 2.3.3.0!!

 

My Extreme Pro is the main system device, so it is connected to an internal SATA port and I had this the Dashboard update issue on the SAME PC..

 

Maybe my Extreme Pro 240 GB is too old, I bought it in february 2016, too old for SanDisk - sorry - for Western Digital... So, why should I continue to buy SSDs from this company if they are left over so fast by updated tools?

 

If you are in the same case, DO NOT update to Dashboard 2.x, stay with the 1.4.4.4...

 

Screenshots:

 

SanDiskSSDDashboard_1.4.4.4_SSD_Detected_vs_2.3.3.0_SSD_NOT_Detected.png
VIP
Posts: 19
Registered: ‎07-21-2017

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

I would love to help. Can you provide me with you driver information on the drive. This can be found in your 1.4.4.4 version of the tool.  Under the Tools, there is a Drive Information and a System Information(screen shot these 2 things), and you can Generate Report under the Help section and attach that.  This should help them fix the 2.3.3.0 version to support you.

Highlighted
Newbie
Posts: 1
Registered: ‎03-18-2019

Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard

@Avenocturn,

I purchase three Ultra 3DSSD 512GB and installed them in a Lenovo Tthinkpad X61s, a  Lenovo Thinpad  X61 tablet and a HP Pavilion Slimline s1700n.  All three computers significantly improved in performance.  Only the Sandisk SSD Dashboard ver.  2.2.2.0 would not recognize the SSD in the HP.  Fortunately, I saw your thread , uninstalled ver 2.3.3.0 and installed ver 1.4.4.4.  The SSD is recognized in th 1.4.4.4 version.
Seems strange that Sandisk would not have the fix is latter versions of the software. Thanks for your post. 


@andrew124c41 wrote:

@AvenocturnO wrote:

Hi

 

I've installed my Win 7 OS in a SanDisk SDSSDA120G, the dashboard installed is the 2.3.2.4 version, & my ssd still unrecognized...

 

I wonder ...why the software department of Western Digital work so hard to drop out their customers?


I cannot beleive this has been going on for all these years!

I have the same SSD that you have.  In fact, I have three of them installed on two PCs, my wife's and mine. Just this past Friday I had to re-deploy a Windows 7 image because the OS had become corrupted.  I always sanatize and reformat before doing this.  I foolishly updated my Dashborad software and the drive was not recognized.  I called Tech Support and they said it was a known issue.  He emailed me a link to the prior software 2.3.2.0.  It did not work either.  By then Support was closed.  I found 2.3.1.0 and it too did not work.  I finally found 1.4.4.4 which works.  I don't know the issue date for it but 2.3.1.0 was released in April, 2018.  Looking through the posts it appears they have been having a problem with recognition of older drives with new iterations of the Dashboard.  Considering the fact that Sandisk made the mistake of manufacturing the drives too well.  Companies make more profit when built in obselescence insures that a product's life will end, hopefully soon, the sooner the better.  Unfortunately, SanDisk did a good job making these SSDs. I have been running mine hard since I installed them and as far as I can tell, from running continued tests, I have not lost a single NAND cell.  I wonder if they thought these would die more quickly.  In any case, they keep making new models and modify the dashboard and when they do, the older ones are not recognized.  So, the recommendation is to uninstall the current version of the Dashboard and then reinstall the older one.  Here is the link to Dashboard Version 1.4.4.4:

http://wddashboarddownloads.wdc.com/Dashboard/application/1444/SanDiskSSDDashboardSetup.exe