11-12-2014 08:34 AM
I see you've recently released version 1.2.0 of the SSD Dashboard and that this problem continues to have the status of "working on a fix". In what timescales do you anticipate delivering this fix?
01-16-2015 10:29 AM
I've just downloaded version 1.3.0 of the dashboard, rebooted my pc, started the dashboard and hit the re-scan button, but unfortunately the dashboard still does not recongnize my SSD. Let me know if you'd like any more information from me.
05-04-2017 04:43 PM
Me too. I have v22.214.171.124 and the dashboard still unable to recognize SCSI drive. I talked to SanDisk support they said that SCSI have some limitations and considered old technology. They asked me to to connect the drive to SATA port so that it can be recognized by the dashboard.
09-05-2018 11:11 PM - edited 09-05-2018 11:12 PM
I've installed my Win 7 OS in a SanDisk SDSSDA120G, the dashboard installed is the 126.96.36.199 version, & my ssd still unrecognized...
I wonder ...why the software department of Western Digital work so hard to drop out their customers?
10-06-2018 12:16 PM
I cannot beleive this has been going on for all these years!
I have the same SSD that you have. In fact, I have three of them installed on two PCs, my wife's and mine. Just this past Friday I had to re-deploy a Windows 7 image because the OS had become corrupted. I always sanatize and reformat before doing this. I foolishly updated my Dashborad software and the drive was not recognized. I called Tech Support and they said it was a known issue. He emailed me a link to the prior software 188.8.131.52. It did not work either. By then Support was closed. I found 184.108.40.206 and it too did not work. I finally found 220.127.116.11 which works. I don't know the issue date for it but 18.104.22.168 was released in April, 2018. Looking through the posts it appears they have been having a problem with recognition of older drives with new iterations of the Dashboard. Considering the fact that Sandisk made the mistake of manufacturing the drives too well. Companies make more profit when built in obselescence insures that a product's life will end, hopefully soon, the sooner the better. Unfortunately, SanDisk did a good job making these SSDs. I have been running mine hard since I installed them and as far as I can tell, from running continued tests, I have not lost a single NAND cell. I wonder if they thought these would die more quickly. In any case, they keep making new models and modify the dashboard and when they do, the older ones are not recognized. So, the recommendation is to uninstall the current version of the Dashboard and then reinstall the older one. Here is the link to Dashboard Version 22.214.171.124:
11-09-2018 01:33 PM - edited 11-09-2018 01:50 PM
It's the same for me and my Extreme Pro 240 GB (SDSSDXPS-240G)... It is perfectly detected with the SanDisk Dashboard 126.96.36.199 but absolutly NOT with the 188.8.131.52!!
My Extreme Pro is the main system device, so it is connected to an internal SATA port and I had this the Dashboard update issue on the SAME PC..
Maybe my Extreme Pro 240 GB is too old, I bought it in february 2016, too old for SanDisk - sorry - for Western Digital... So, why should I continue to buy SSDs from this company if they are left over so fast by updated tools?
If you are in the same case, DO NOT update to Dashboard 2.x, stay with the 184.108.40.206...
11-09-2018 03:46 PM
I would love to help. Can you provide me with you driver information on the drive. This can be found in your 220.127.116.11 version of the tool. Under the Tools, there is a Drive Information and a System Information(screen shot these 2 things), and you can Generate Report under the Help section and attach that. This should help them fix the 18.104.22.168 version to support you.
03-18-2019 08:42 PM
I purchase three Ultra 3DSSD 512GB and installed them in a Lenovo Tthinkpad X61s, a Lenovo Thinpad X61 tablet and a HP Pavilion Slimline s1700n. All three computers significantly improved in performance. Only the Sandisk SSD Dashboard ver. 22.214.171.124 would not recognize the SSD in the HP. Fortunately, I saw your thread , uninstalled ver 126.96.36.199 and installed ver 188.8.131.52. The SSD is recognized in th 184.108.40.206 version.