SanDisk SSD Dashboard

[djsteich]

What can I do if my drive is not recognized by SanDisk SSD Dashboard program?

[georgealon]

djsteich

The Dashboard can ususaly detect that drive.

Can you provide more information:

1. Is the drive connected SATA or USB(what kind of USB cable are you using?)?

2. Is is your system drive or secondary?

3. Can you run msinfo32 and send me the output?

Thanks

[djsteich]

1) the drive is SATA 3GB/sec

2) it is the boot (system) drive

3) THE COMPLETE FILE IS TOO LARGE - HERE IS THE FIRST PORTION.

System Information report written at: 07/15/14 13:26:31

System Name: ARTHUR

[System Summary]

Item Value

OS Name Microsoft Windows 7 Home Premium

Version 6.1.7601 Service Pack 1 Build 7601

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name ARTHUR

System Manufacturer HP-Pavilion

System Model GX611AAR-ABA m8300f

System Type x64-based PC

Processor AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, 3000 Mhz, 2 Core(s), 2 Logical Processor(s)

BIOS Version/Date Phoenix Technologies, LTD 5.22, 1/3/2008

SMBIOS Version 2.4

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "6.1.7601.17514"

User Name Arthur\Dean

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 6.00 GB

Total Physical Memory 6.00 GB

Available Physical Memory 4.56 GB

Total Virtual Memory 12.0 GB

Available Virtual Memory 10.4 GB

Page File Space 6.00 GB

Page File C:\pagefile.sys

DISK INFO

System Information report written at: 07/15/14 13:42:28
System Name: ARTHUR
[Disks]

Item Value
Description Disk drive
Manufacturer (Standard disk drives)
Model SanDisk SDSSDP128G SCSI Disk Device
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 2
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 2
SCSI Target ID 0
Sectors/Track 63
Size 117.38 GB (126,030,643,200 bytes)
Total Cylinders 16,280
Total Sectors 246,153,600
Total Tracks 3,907,200
Tracks/Cylinder 240
Partition Disk #0, Partition #0
Partition Size 100.00 MB (104,857,600 bytes)
Partition Starting Offset 1,048,576 bytes
Partition Disk #0, Partition #1
Partition Size 117.28 GB (125,927,686,144 bytes)
Partition Starting Offset 105,906,176 bytes

Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD32 00AAJS-65VWA SCSI Disk Device
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 1
SCSI Bus 1
SCSI Logical Unit 0
SCSI Port 2
SCSI Target ID 1
Sectors/Track 63
Size 298.09 GB (320,070,320,640 bytes)
Total Cylinders 38,913
Total Sectors 625,137,345
Total Tracks 9,922,815
Tracks/Cylinder 255
Partition Disk #1, Partition #0
Partition Size 298.09 GB (320,070,288,384 bytes)
Partition Starting Offset 32,256 bytes

Description Disk drive
Manufacturer (Standard disk drives)
Model WDC WD32 00AAJS-65VWA SCSI Disk Device
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 1
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 3
SCSI Target ID 0
Sectors/Track 63
Size 298.09 GB (320,070,320,640 bytes)
Total Cylinders 38,913
Total Sectors 625,137,345
Total Tracks 9,922,815
Tracks/Cylinder 255
Partition Disk #2, Partition #0
Partition Size 117.38 GB (126,035,161,088 bytes)
Partition Starting Offset 4,096 bytes

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic- Compact Flash USB Device
Bytes/Sector Not Available
Media Loaded Yes
Media Type Not Available
Partitions 0
SCSI Bus Not Available
SCSI Logical Unit Not Available
SCSI Port Not Available
SCSI Target ID Not Available
Sectors/Track Not Available
Size Not Available
Total Cylinders Not Available
Total Sectors Not Available
Total Tracks Not Available
Tracks/Cylinder Not Available

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic- MS/MS-Pro USB Device
Bytes/Sector Not Available
Media Loaded Yes
Media Type Not Available
Partitions 0
SCSI Bus Not Available
SCSI Logical Unit Not Available
SCSI Port Not Available
SCSI Target ID Not Available
Sectors/Track Not Available
Size Not Available
Total Cylinders Not Available
Total Sectors Not Available
Total Tracks Not Available
Tracks/Cylinder Not Available

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic- SD/MMC USB Device
Bytes/Sector Not Available
Media Loaded Yes
Media Type Not Available
Partitions 0
SCSI Bus Not Available
SCSI Logical Unit Not Available
SCSI Port Not Available
SCSI Target ID Not Available
Sectors/Track Not Available
Size Not Available
Total Cylinders Not Available
Total Sectors Not Available
Total Tracks Not Available
Tracks/Cylinder Not Available

Description Disk drive
Manufacturer (Standard disk drives)
Model Generic- SM/xD-Picture USB Device
Bytes/Sector Not Available
Media Loaded Yes
Media Type Not Available
Partitions 0
SCSI Bus Not Available
SCSI Logical Unit Not Available
SCSI Port Not Available
SCSI Target ID Not Available
Sectors/Track Not Available
Size Not Available
Total Cylinders Not Available
Total Sectors Not Available
Total Tracks Not Available
Tracks/Cylinder Not Available

[djsteich]

SanDisk Support called.  They say device manager shows the drive as SCSI/SSD and not SATA/SSD.  Dashboard will be updated in a future release to recognize the drive.  (as of 20140715)

[djsteich]

Latest Dashboard 1.0.3 still does not recognize my drive.

[slotmonsta]

Hello djsteich,

The Dashboard development team has confirmed the issue is related to the SSD being recognized as a SCSI device. This particular issues was not addressed in the 1.0.3 release. It is being tracked and is expected to be fixed in a future release. Thank you for the feedback. 

Forum Admin

slotmonsta

[djsteich]

Dashboard 1.1.1 still does not recognize the drive.

[RobP]

I've similar problems with my SDSSDHP128G - it too looks like it is being recongnized as a SCSI device.  Oddly enough, SSD Toolkit does recongnise it.  However, SSD Toolkit does not have TRIM functionality and one of the reasons I bought a SanDisk SSD rather than one from another manufacturer was that your SSD Dashboard provided TRIM functionality as my VISTA OS does not.

Please provide a date by which this fault will be fixed.

[georgealon]

Hi RobP, can you generate a report from the Help panel and provide the 2 files generated to me.

Thanks

[fplatte]

I have a Extreme Pro SDSSDXPS-480GB-G25 and it is not recognized by the Dashboard, too (Windows 7 64 bit). MSINFO32 states that it is an SCSI device.