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SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
07-12-2014 07:45 PM What can I do if my drive is not recognized by SanDisk SSD Dashboard program? Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
07-15-2014 11:39 AM
The Dashboard can ususaly detect that drive.
Can you provide more information: 1. Is the drive connected SATA or USB(what kind of USB cable are you using?)? 2. Is is your system drive or secondary? 3. Can you run msinfo32 and send me the output?
Thanks Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
07-15-2014 01:42 PM 1) the drive is SATA 3GB/sec 2) it is the boot (system) drive 3) THE COMPLETE FILE IS TOO LARGE - HERE IS THE FIRST PORTION.
System Information report written at: 07/15/14 13:26:31 System Name: ARTHUR [System Summary] Item Value OS Name Microsoft Windows 7 Home Premium Version 6.1.7601 Service Pack 1 Build 7601 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name ARTHUR System Manufacturer HP-Pavilion System Model GX611AAR-ABA m8300f System Type x64-based PC Processor AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, 3000 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies, LTD 5.22, 1/3/2008 SMBIOS Version 2.4 Windows Directory C:\Windows System Directory C:\Windows\system32 Boot Device \Device\HarddiskVolume1 Locale United States Hardware Abstraction Layer Version = "6.1.7601.17514" User Name Arthur\Dean Time Zone Pacific Daylight Time Installed Physical Memory (RAM) 6.00 GB Total Physical Memory 6.00 GB Available Physical Memory 4.56 GB Total Virtual Memory 12.0 GB Available Virtual Memory 10.4 GB Page File Space 6.00 GB Page File C:\pagefile.sys DISK INFO System Information report written at: 07/15/14 13:42:28 Item Value
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Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
07-15-2014 06:11 PM SanDisk Support called. They say device manager shows the drive as SCSI/SSD and not SATA/SSD. Dashboard will be updated in a future release to recognize the drive. (as of 20140715) Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
07-21-2014 04:42 PM Latest Dashboard 1.0.3 still does not recognize my drive. Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
07-24-2014 02:41 PM Hello djsteich,
The Dashboard development team has confirmed the issue is related to the SSD being recognized as a SCSI device. This particular issues was not addressed in the 1.0.3 release. It is being tracked and is expected to be fixed in a future release. Thank you for the feedback.
Forum Admin slotmonsta Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
09-20-2014 10:22 AM Dashboard 1.1.1 still does not recognize the drive. Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
10-15-2014 03:31 AM I've similar problems with my SDSSDHP128G - it too looks like it is being recongnized as a SCSI device. Oddly enough, SSD Toolkit does recongnise it. However, SSD Toolkit does not have TRIM functionality and one of the reasons I bought a SanDisk SSD rather than one from another manufacturer was that your SSD Dashboard provided TRIM functionality as my VISTA OS does not.
Please provide a date by which this fault will be fixed.
Re: SDSSDP128G drive not recognized by SanDisk SSD DashboardOptions
10-16-2014 11:23 AM Hi RobP, can you generate a report from the Help panel and provide the 2 files generated to me. Thanks Re: SDSSDP128G drive not recognized by SanDisk SSD Dashboard[ Edited ]Options
11-01-2014 09:16 AM - edited 11-01-2014 09:17 AM I have a Extreme Pro SDSSDXPS-480GB-G25 and it is not recognized by the Dashboard, too (Windows 7 64 bit). MSINFO32 states that it is an SCSI device. |