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Newbie
Posts: 11
Registered: ‎04-29-2018

Dashbord 2.3.1.0 not finding my SSD

[ Edited ]

Hello,

after updating from version 1.4.4.4 to 2.3.1.0 Dashboard aborts its start with the Message that no supported Device was found.

 

My SSD:

Modellzeichenkette: SanDisk SDSSDA240G
Seriennummer: 162734407012
Maximale LBA: 468862128
World Wide Name: 5001B444A40865C7

 

Mfg. McHunter@gmx.net

Dashboard.2.3.1.0.error.jpg
Newbie
Posts: 11
Registered: ‎04-29-2018

Re: Dashbord 2.3.1.0 not finding my SSD

In the version 1.4.4.4 it finds it just fine...

Dashboard.1.4.4.4.screen.jpg
VIP
Posts: 148
Registered: ‎01-24-2008

Re: Dashbord 2.3.1.0 not finding my SSD

My drive is detected by 2.3.1.0 and it looks the same as yours.

 

2018-05-01 11_32_52-SanDisk SSD Dashboard - 2.3.1.0.png

 

 

Newbie
Posts: 11
Registered: ‎04-29-2018

Re: Dashbord 2.3.1.0 not finding my SSD plus 240

Hello,

 

Could the Firmware making the difference, my Firmware is Z32070RL your is Z22000RL.

 

And my SSD is my Boot Drive as Drive 0, yours an Data Drive on Drive 2...

 

Hmmmm...

 

My Board is an ASUS A88X-Pro with AMD A10 7860K an 16 GB Cosair DDR3...

 

Mfg. Jörg

 

 

 

VIP
Posts: 17
Registered: ‎07-21-2017

Re: Dashbord 2.3.1.0 not finding my SSD plus 240

I saw that the new 2.3.2.4 did not fix your issue and more information was provided.  It seems that you are running with the ports set to IDE in the BIOS, is this correct? Is there a reason that you have this set up this way? What port on the motherboard is your boot device plugged into and how is it set in the motherboard, (IDE, AHCI, or RAID)?  The first 4 can be set up differently than the last 4.  Have you tried switching to the latest Windows drivers for this controller?

 

I switch the driver in one of my systems to AMD (latest version), it is not the boot device, but the motherboard is the same and and I using a IDE controller.  I had the same results when it was in AHCI mode and under the AMD SATA Controller.

Forum_Help.PNG

 

 

Newbie
Posts: 11
Registered: ‎04-29-2018

Re: Dashbord 2.3.1.0 not finding my SSD plus 240

[ Edited ]

Hello,

 

The Ports are set to AHCI in the Bios.

 

OnChip SATA Type             =  AHCI

SATA Port 5,6, ESATA 7,8, = AHCI

SATA ESP on Port 1           = Disabeld

SATA ESP on Port 2           = Disabeld

SATA ESP on Port 3           = Disabeld

SATA ESP on Port 4           = Disabeld

SATA ESP on Port 5           = Enabled

SATA ESP on Port 6           = Enabled

 

The SSD is on Port 1 and my Bootdevice.

 

If I see the picture correctly, then your SSD runs in IDE mode on the AMD PCI IDE Controller Port 0 and not the  AMD SATA Controller.

 

I only see the AMD PCI IDE Controler when I set Ports to IDE.

 

Newbie
Posts: 11
Registered: ‎04-29-2018

Re: Dashbord 2.3.1.0 not finding my SSD plus 240

I suspect that that Port 5,6, ESATA 7,8 are set to IDE an your SSD is connetetd to SATA port 5 (IDE port 0), Please check and try with these Ports set to AHCI.

 

Thanks.

 

VIP
Posts: 17
Registered: ‎07-21-2017

Re: Dashbord 2.3.1.0 not finding my SSD plus 240

I had done the AHCI mode first and did not see the issue, so I switched to IDE so that it would report with the ATA Device in the model string, to see if that would be the issue.  I am also at the latest version of the driver.

 

Thank you for the information!

Highlighted
Newbie
Posts: 11
Registered: ‎04-29-2018

Re: Dashbord 2.3.1.0 not finding my SSD plus 240

Ok, I found the problem.

 

When updating the driver, the version 1.2.1.402 from 29.03.2015 was always installed (which came with the chipset drivers) instead of the version 1.3.1.276 from 19.03.2015 (which I found after some search on the ASUS page) because the date was newer.


First had to find out how to remove the older version from the windows driver pool.

 

Now everything works with version 2.3.2.4.

 

With the driver version 1.2.1.402 the recognition bar runs up to approx. 10%, then the main window appears without the drives were found.

I think the problem is somewhere in the detection routine.

 

VIP
Posts: 17
Registered: ‎07-21-2017

Re: Dashbord 2.3.1.0 not finding my SSD plus 240

Thank you for the information. I searched on the ASUS website and the driver 1.3.1.276 is the only WQHL certified driver for Windows10.  AMD drivers are very hardware specific and it is best to use the one listed from the motherboard manufacturer site, as they are the ones they tested and had certified.

 

https://www.asus.com/us/Motherboards/A88XPRO/HelpDesk_Download/