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Newbie
Posts: 1
Registered: ‎04-22-2018

Dashboard 2.3.1.0 crashes when starting (windows 7 64)

I have a sandisk SSD plus 240Gb.

 

I tried reinstalling but the same happens. 1.4.4.0 worked fine.

 

Here is the windows error:

 

Signature du problème :
  Nom d’événement de problème:	APPCRASH
  Nom de l’application:	SanDiskSSDDashboard.exe
  Version de l’application:	2.3.1.0
  Horodatage de l’application:	5ac523db
  Nom du module par défaut:	OLEAUT32.dll
  Version du module par défaut:	6.1.7601.23775
  Horodateur du module par défaut:	58f4db68
  Code de l’exception:	c0000005
  Décalage de l’exception:	0000476c
  Version du système:	6.1.7601.2.1.0.256.1
  Identificateur de paramètres régionaux:	1036
  Information supplémentaire n° 1:	0a9e
  Information supplémentaire n° 2:	0a9e372d3b4ad19135b953a78882e789
  Information supplémentaire n° 3:	0a9e
  Information supplémentaire n° 4:	0a9e372d3b4ad19135b953a78882e789

I was trying to diagnose a problem on my computer as it randomly freeze then start working correctly again a couple minutes later, which i thought was SSD / controler related as it happens mostly when it is accessed, when loading data in games. I noticed the SSD disappears from windows then reapears later. Setup files loaded by these games are created again if i force the game to stop and then launch it again, which again points to files not being detected. I tried using different sata / power cables and another port but the problem remains.

 

Any help would be appreciated on that one.

Newbie
Posts: 2
Registered: ‎05-02-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

I have same problem (windows 7 64)

Newbie
Posts: 1
Registered: ‎05-02-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Also just got this same error after upgrading (win7 64bit) on one computer and "no supported devices found" on another.  Both drives are Ultra II's. 

Newbie
Posts: 1
Registered: ‎05-18-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Same Problem here - Windows 7 ultimate 64bit 

Anyone have solution ??

ssd.png
Newbie
Posts: 2
Registered: ‎05-02-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Dashboard 2.3.2.0 is still crashes when starting (windows 7 64)...

VIP
Posts: 19
Registered: ‎07-21-2017

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

Hello friends. 

 

I would like to provide a link to the 1.4.4.4 until some time that someone can answer your issue!

 

You can download 1.4.4.4 from here:

 

http://wddashboarddownloads.wdc.com/Dashboard/application/1444/SanDiskSSDDashboardSetup.exe

 

Make sure you uninstall the 2.3.x.0 versions first. 

VIP
Posts: 19
Registered: ‎07-21-2017

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

I would like to ask you for the PLUS problems, what firmware do you have on the device?  I assume you are using the 1.4.4.4 dashboard for now, as the other one crashed?  There is also a 2.3.2.0 version available, but it looks like other folks are still seeing a crash.  I am interested in what controller drivers you are using too.

Highlighted
Newbie
Posts: 8
Registered: ‎12-25-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)


@crousti wrote:

I have a sandisk SSD plus 240Gb.

 

I tried reinstalling but the same happens. 1.4.4.0 worked fine.

 

Here is the windows error:

 

Signature du problème :
  Nom d’événement de problème:	APPCRASH
  Nom de l’application:	SanDiskSSDDashboard.exe
  Version de l’application:	2.3.1.0
  Horodatage de l’application:	5ac523db
  Nom du module par défaut:	OLEAUT32.dll
  Version du module par défaut:	6.1.7601.23775
  Horodateur du module par défaut:	58f4db68
  Code de l’exception:	c0000005
  Décalage de l’exception:	0000476c
  Version du système:	6.1.7601.2.1.0.256.1
  Identificateur de paramètres régionaux:	1036
  Information supplémentaire n° 1:	0a9e
  Information supplémentaire n° 2:	0a9e372d3b4ad19135b953a78882e789
  Information supplémentaire n° 3:	0a9e
  Information supplémentaire n° 4:	0a9e372d3b4ad19135b953a78882e789

I was trying to diagnose a problem on my computer as it randomly freeze then start working correctly again a couple minutes later, which i thought was SSD / controler related as it happens mostly when it is accessed, when loading data in games. I noticed the SSD disappears from windows then reapears later. Setup files loaded by these games are created again if i force the game to stop and then launch it again, which again points to files not being detected. I tried using different sata / power cables and another port but the problem remains.

 

Any help would be appreciated on that one.

Also just got this same error after upgrading (win7 64bit) on one computer and "no supported devices found" on another.  Both drives are Ultra II's

Newbie
Posts: 8
Registered: ‎12-25-2018

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)


@vixer wrote:

Same Problem here - Windows 7  ultimate 64bit 

Anyone have solution ??

https://audacity.onl/ https://findmyiphone.onl/ https://origin.onl/


just got this same error after upgrading (win7 64bit) on one computer and "no supported devices found" on another.  Both drives are Ultra II's

Newbie
Posts: 1
Registered: ‎03-16-2019

Re: Dashboard 2.3.1.0 crashes when starting (windows 7 64)

[ Edited ]

run the program with administrator privileges and winxp compatibility