12-19-2015 08:46 AM
Hello, i was registering my new ssd and i got an error which where saying that product number is invalid... i correctly wrote down but no success... what does that mean? it's no original ssd?
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12-21-2015 01:50 AM
in that case i suggest contacting Sandisk support directly so they can check if the serial number is valid and then add it manually into the system.
you can contact them through this link
#Missing the keyboard? Press F1 for help#
01-02-2016 01:48 PM - edited 01-02-2016 01:51 PM
same problem here 1/2/16.
I don't know if its the same issue or not, but if so, what's going on? Shouldn't that be a real-time or at minimum overnight feed? Plus, I bought the SSD 11/29/15, BEFORE the OP got the DB refreshed, which I would think would cover mine (unless amazon sold me a fake)
I did submit a ticket, but it's Saturday and it seems they don't do service in the weekend
01-03-2016 09:33 AM
Same here. Purchased on 12/28/2015, got it on Jan 2, 2016. Can't register it..invalid Serial#. Sent msg to Sandisk. It kind of bothered me for a minute or so since there are people making knock offs of these. It works okay though and cloned the Win 10 Toshiba drive to it.
01-04-2016 11:49 AM - edited 01-04-2016 11:49 AM
hello, i contacted tham using online support chat, so they responded quickly and fixed my problem and said whenever i get any problem, contact them again... there is online chat someone, find it and they will update the database. they said that site hasn't updated recently...
01-05-2016 09:25 AM
Sandisk sent email today (1/5/2016) stating they registered my 480 SSD. I sent all the numbers off the disk in the email so they got my serial number and registered it for me. The drive is installed and is doing fine on Win 10 upgrade from Win 7 Ultimate.