02-20-2017 05:06 PM
I purchased a 240GB Sandisk Extreme 500 portable SSD last spring.
old faulty ones!
02-22-2017 05:38 AM
you can sumbit an online rma request from the following link https://kb.sandisk.com/app/rmaform
i would say it is likely that there is no way to tell from the package if the stock is from the old stock or the new. That said the issue was resolved quite a long time ago so it is not likely retailers would still have old stock. if you order from a place with hi volume sales like amazon you should be ok.
03-30-2017 04:49 AM
I have just had the same problem, and need to tjeck the data on my disk to confirm that I don't have any data missing (I'm a professionel photographer) So is there any way to access the disk, something similar as when using a dockink station to access a 3,5" or 2,5" disk?
03-30-2017 07:47 AM
you can contact sandisk support and they can tell you how to take the case apart. inside is a 2.5" SATA SSD. You can use a SATA to USB cable to connect the drive to a computer and get your data. After you have the data backed up sandisk will replace the drive.
07-31-2017 09:03 AM
Purchased mine in Oct 2016. Connectivity issues began two weeks ago and ended with the connector sliding out on the cable exactly as shown in the photo earlier in this thread. On one hand I was relieved to see it was just a broken jack....on the other, finding out that I'd have to buy a $10 cable and wait a couple days to access my data, and wait what could be a couple weeks for a replacement drive did not make me happy.
Fortunately I had another couple backup drives laying around onto which to move the half terabyte of data. Others might find themselves having to purchase a drive just to store data while waiting for the replacement.
I'm hoping that the 510 replacement they've promised will not have this issue. Time will tell.
07-09-2018 08:25 AM
Was everyone able to recover their data? My connector just slid out like the photo as well and I am waiting for Sandisk to call back with instructions on how to take apart the case.