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Newbie
Posts: 1
Registered: ‎03-16-2016

Won't Play Music on Android

I can't seem to play Mp3 files from my wireless stick.  When I click on an MP3, nothing happens. 

Nvidia Shield K1, Android 5.1.1, latest app and firmware on the stick.

My IOS devices stream music seamlessly.

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Newbie
Posts: 5
Registered: ‎04-15-2016

Re: Won't Play Music on Android

Same issue here. Whats up?

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SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Won't Play Music on Android

What happens when you click on MP3 file.  Does is play but no sound?  Any Error?  

Is this related to a specific MP3 file or does the same thing happen with all MP3 files?

Do other audio file types work? M4A, AAC?

If you still have the preloaded sample Mp3 files do you see the same issue when trying to play those?

Can you upload a sample file and post a link? 

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Newbie
Posts: 5
Registered: ‎04-15-2016

Re: Won't Play Music on Android

When I click any MP3 file the app crashes/closes.

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SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Won't Play Music on Android

can you answer the othwer questons asked? it will help to narrow down what may be causing the issue. 

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Newbie
Posts: 5
Registered: ‎04-15-2016

Re: Won't Play Music on Android

 

ANSWER TO YOUR QUESTIONS:

 

What happens when you click on MP3 file.  - THE APP CLOSES.

 

Does is play but no sound?  - DOES NOT PLAY, NO SOUND, APP CLOSES

 

Any Error?  - NO ERROR, APP CLOSES

 

Is this related to a specific MP3 file or does the same thing happen with all MP3 files? - HAPPENS FOR ALL MP3 FILES

 

Do other audio file types work? M4A, AAC? - I ONLY HAVE MP3s, NO OTHER FORMATS

 

If you still have the preloaded sample Mp3 files do you see the same issue when trying to play those? - I NO LONGER HAVE THE PRELOADED SAMPLES MP3 FILES

 

Can you upload a sample file and post a link?   - https://www.mediafire.com/?gwcdeh38dpx3q71

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SanDisk Guru
Posts: 16,318
Registered: ‎04-17-2008

Re: Won't Play Music on Android


@iskortch wrote:
 

Can you upload a sample file and post a link?   - https://www.mediafire.com/?gwcdeh38dpx3q71


Problem w/link:

 

MediaFire.jpg

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Newbie
Posts: 5
Registered: ‎04-15-2016

Re: Won't Play Music on Android

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Administrator
Posts: 563
Registered: ‎07-20-2007

Re: Won't Play Music on Android

Hi iskortch,

 

We have not been able to reproduce an app crash when playing MP3 files in our testing and we are not seeing any app crash reports on our servers related to playing audio. When you experience an app crash do you have Internet access? If so the app should send a crash report to our server. I am also sending you a PM. We can follow up there. 

 

Forum Admin

slotmonsta