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Newbie
Posts: 1
Registered: ‎11-22-2015

Connect Drive crashes

Hello,

 

I bought a 64GB Wireless Stick mainly for selectively copying captured videos (and pictures) off my iPhone and into my iPad on the road. I have an iCloud photo library enabled with about 27000 photos/videos (200GB) on both of my devices but it doesn't sync content on mobile broadband. As my 16GB iPhone is really low on space, I have selected the "optimized" for Photo Library and it takes 2-3GB on my phone.

 

When I tap the "plus-button" to select photos/videos on my iPhone 6, the app crashes right away on both "Photos" and "Albums" tabs. On my iPad Air 2 it can handle "Photos" tab but crashes always on the "Albums" tab. When I switched off the iCloud Photo library and deleted all the content from iPhone 6, it works fine with just a couple of photos/videos.

 

Is there some kind of RAM problem with Connect Drive or what might cause crashes? At the moment it looks like I will be returning this device pretty soon...

 

=)juha

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: Connect Drive crashes

you say that the iphone has really low space? How much free space is on the phone? That may be causing the issue. 

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Newbie
Posts: 1
Registered: ‎02-08-2016

Re: Connect Drive crashes

Hi

 

My connect drive app keeps crashing everytime i try to click the album icon.

 

I have 64Gb SanDisk Connect Wireless Stick and im using Iphone 5s with IOS 9.2.1