03-31-2016 09:09 PM
these .mkv files used to play fine (both video and audio) but now only video and no audio - files are OK as played them before and works on computer.
Please help as missin my in-flight movies
Solved! Go to Solution.
04-01-2016 10:38 AM
The MKV files probably have a dolby audio codec. Support for dolby audio codec was recently removed. See the KB article on the issue below. You may need to reencode the videos using a different audio codec to get them to work.
The (iXpand and Connect) apps do not currently support certain audio / video formats, such as those encoded with AC-3 (Dolby Digital) codecs. In some instances, you may be able to select the file and use the “Open in” feature to use other apps on your device that support such formats to playback these audio / video files.
SanDisk values the opinions and concerns of our users. We would like to invite you to take a short survey regarding video playback issues.
04-01-2016 09:18 PM
I have the same problem and it makes me feel weird after reading your reply.
why is it not working after the update while its working fine before the update?
i can watch .mkv video complete with the audio before and after the update, i tried to continue watching the same video and it doesnt have any sound now.
this happen after i update the app from app store today. It worked fine yesterday night.
this must be bug or error occured , please release some update to fix this.
04-04-2016 08:44 AM
This is not a bug. They have removed support for the dolby audio codecs from the app. This is why it worked before and no longer works after update. If this issue affects you I encourage you to take the survey linked in the KB article.
04-13-2016 06:11 AM
I'm relieved that I found this post but frustrated why Sandisk took away support for MKV audio codecs. I absolutely loved my Connect now I have to reencode MKV files that worked fine previously. They need to rectify this situation and come out with an update to fix the screw up.
07-28-2016 01:18 PM - edited 07-28-2016 01:22 PM
Use the infuse media player from the app store
supports playing mkv with sound and subtitles even if Dolby or dts
and discovers the device automatically using WebDAV protocol