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Newbie
Posts: 4
Registered: ‎07-07-2016

APP CRASHING

is anyone else having the same problem as me music plays for 10-20 seconds then crashes iv,e up dated software and uninstalled app and reinstalled still the same video,s and photo,s play ok i,m useing ipad air thank you for any help.

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: APP CRASHING

what type of music files are you using? also since the app is crashing can you get the debug logs and post them? 

 

to get the logs from the main screen search sandisklogs this will open your default email client with a log attached. Email that to yourself and post a link to the logs. 

 

You may also want to submit a support ticket to sandisk support and provide the logs to them with a detailed description of the issue you are facing. 

Highlighted
Newbie
Posts: 4
Registered: ‎07-07-2016

Re: APP CRASHING

[ Edited ]

thanks for the quick reply but thats a bit too complicated for me thanks anyway.iv,e just had a look and there all mp3.