Hi everyone, I had the same issues that everyone has been describing here but after much stuffing around, I have a solution.
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Connect to the drive by WiFi through the app > make sure internet pass-through is enabled > disconnect
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Connect by USB to computer.
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Download the firmware upgrade file and copy to the root of the media drive
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Eject the drive from computer.
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Reconnect COMPUTER to media drive by WiFi.
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Access web-app through a browser. 192.168.11.1
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Go to Settings
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Log into Admin area
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Click on Upgrade Media Drive
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In the modal popup window click on Upgrade.
The Media drive will now upgrade firmware and reboot.
In the Android and iOS Media Drive app you will still get a notice saying a firmware upgrade is available however the web-app will now confirm that the latest firmware has been installed.
A bit of stuffing around but a result at least. Certainly quicker than returning your drives to SanDisk!!
Hope you find this works for you too.
