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Newbie
Posts: 3
Registered: ‎12-02-2014

firmware update problem

hi, I just bought this media and tried to update the firmware as requested. 

i downloaded the file form this website, and transferred it from my computer to the device, but nothing happens. what else can i do? 

 

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: firmware update problem

make sure the FW file is on the root of the media drive. next in the app settings log into the admin settings. Where it says upgrade media drive it will ahve a version number listed beside it. if your says 2.93 you ahve the latest. if it does not say 2.93 tapping upgrade media drive should trigger the FW update. 

Newbie
Posts: 3
Registered: ‎12-02-2014

Re: firmware update problem

It's says firmware upgrade 2.9 only and nothing happens when i choose it. 

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: firmware update problem

is the FW file on the root of the media drive?

Newbie
Posts: 3
Registered: ‎12-02-2014

Re: firmware update problem

Yes it is. I have followed the instructions as written.

SanDisk Guru
Posts: 4,548
Registered: ‎07-18-2007

Re: firmware update problem

probably need to contact sandisk support

Newbie
Posts: 1
Registered: ‎12-24-2014

Re: firmware update problem

I have the same issue. I have the 2.93 firmware file in the root directory of the drive, but the file is not recognized, and the application keeps prompting me to re-download the firmware from www.sandisk.com/Firmwareupgrade. 

 

An additional side effect, is when I select the play music function of the app, in the android application, the application immediatley terminates. 

 

If there is not an swer on this in the next couple days, I am returning the drive to Amazon. 

Highlighted
Newbie
Posts: 1
Registered: ‎12-25-2014

Re: firmware update problem

I have the same issue. I have not upgraded it for  while now and my firmware version is 2.03. This version is not recognised by the app and nothing happens except the msg saying to download the latest firmware.

Please help!

Newbie
Posts: 4
Registered: ‎12-25-2014

Re: firmware update problem

Same here.    I bought this for my wife for Christmas after being told in the Apple store that it's the best thing since sliced bread.

 

Loads of problems with photo files which all seem to acquire todays date and time after being copied with the odd one having random dates from earlier in the year where the picture was definitely taken today.

 

There are other reports of this bug in the forum (going back to August) so I had hoped this would be fixed by a firmware upgrade but as in the  comments above nothing happens despite following the instructions to the letter.

 

I'm a bit peeved to put it mildly :-(

Newbie
Posts: 2
Registered: ‎12-29-2014

Re: firmware update problem

Same exact problem here. Tried hard resetting the device, reinstalling the app, everything. Nothing seems to solve. Mine doesn't lock up when I play music (through the Android app) so I guess I should count my blessings. But this is no good. I could live with it if the nag screens urging me to upgrade would go away.