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Newbie
Posts: 1
Registered: ‎06-18-2018

"Refreshing your media" and restarting constantly

Hi. I've owned my Sandisk Clip Sport for a while, and recently, it's been giving me a bit of grief. I'll be playing a song, then it'll turn itself off and turn back on saying "Refreshing your media". I'm not sure why it's doing this, either. I have lots of music on my mp3 player, and charge it when I can. Is there a solution to this problem? Thanks for the help!

 

Oh, my Sandisk Clip Sport is 7 gb, but I put a 128 gb card in it, in case that helps. 

SanDisk Professor
Posts: 496
Registered: ‎09-12-2015

Re: "Refreshing your media" and restarting constantly

[ Edited ]

In my personal experience and from reading many messages posted within this Clip Sport Forum, the player starts to choke with micro SD cards above 32 gb memory.   Here is a very useful message stream that has lots of helpful tips.

    http://forums.sandisk.com/t5/SanDisk-Clip-Sport/Clip-Sport-and-200GB-SDXC/td-p/355520

 

Also above 2000 music files on the card, you can only play these files using FOLDER mode. You cannot control this cutoff (?)

AND, every time you use your PC to manage the SD card content, the player will refresh the music database. With larger cards and more music files, the refresh time can get kinda frustrating.  I think 16 gb cards are the sweet sport for the Clip Sport (and Clip Jam).

 

    

Newbie
Posts: 3
Registered: ‎07-26-2018

Re: "Refreshing your media" and restarting constantly

I have a 32 GB card in it about 1/2 full. Maybe 600 songs. It refeshes media non-stop. Every keystroke or song change. Every change from internal to external. Evert time I pause and come back to it, it refreshes and never saves it's place.

 

If this can't be fixed, it is not useable. Can someone recommend a different FLAC player? I miss my Clip + devices...

Newbie
Posts: 7
Registered: ‎07-22-2017

Re: "Refreshing your media" and restarting constantly

I had something similar happening recently, and it was because the SD card kept getting disconnected at the pins,

and the player kept refreshing media because of that. After re-plugging the card many times it seems to have resolved itself

and cleaned the pins a bit. No idea how you could really clean them without opening it up.

So i would guess it's something like that or another problem with the card, as it should only refresh after file transfers or a card being put in.

Newbie
Posts: 3
Registered: ‎07-26-2018

Re: "Refreshing your media" and restarting constantly

OK, I'll try a different Micro SD and see if that helps.

Newbie
Posts: 3
Registered: ‎07-26-2018

Re: "Refreshing your media" and restarting constantly

I switched out the 32 GB Micro SD with a 16 GB one. Same problem. Refreshes media non-stop. Too annoying to actually use.

SanDisk Professor
Posts: 496
Registered: ‎09-12-2015

Re: "Refreshing your media" and restarting constantly

[ Edited ]

Here are a few ideas to try?

1. Install the latest version of the Clip Sport Firmware into the root directory of the player

2. Maybe remove all audio files that are not mp3 from the card. If this works, then slowly add back more files and see what happens

3. Maybe aim a jet stream of compressed air into the empty micro SD card socket

4. Maybe rub a bit of petroleum jelly on the teeth of the micro SD card and see if this improves the connection

Newbie
Posts: 9
Registered: ‎12-03-2017

Re: "Refreshing your media" and restarting constantly

Petroleum Jelly on the micro card and insert it into the Sandisk Clip Sport?  What?   Are you kidding???  This will never breakdown and totally gum up the deivce internally...  

 

Please explain why such a procedure would work scientifically!

 

SanDisk Professor
Posts: 496
Registered: ‎09-12-2015

Re: "Refreshing your media" and restarting constantly

Thanks for your comment.  I never researched the long term problems with Vaseline.   

Do you suggest any other conductive application?

Highlighted
Newbie
Posts: 1
Registered: ‎08-04-2018

Re: "Refreshing your media" and restarting constantly

Wet wipes for optics and a staple worked together to clean up a slot for SD.