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Newbie
Posts: 1
Registered: ‎05-11-2015

Re: "File format not supported" randomly appears

I found out if you just change the format which you download from a cd from standard on window's media player to mp3 that it works

Newbie
Posts: 2
Registered: ‎01-13-2016

Re: "File format not supported" randomly appears

It might have something to do with the DRM (Digital Media Rights) for the music files.  I a experiencing the same problem on my

 

clipsport, and it doesn't even have a external card.

SanDisk Guru
Posts: 3,233
Registered: ‎09-13-2008

Re: "File format not supported" randomly appears

[ Edited ]

"I found out if you just change the format which you download from a cd from standard on window's media player to mp3 that it works"

 

The default for Windows Media Player is to rip to protected WMA. The Clip Sport doesn't support protected WMA files. I now rip CDs to 320 kbps mp3. I used to rip them to 256 kbps mp3.

Newbie
Posts: 1
Registered: ‎08-02-2016

Re: "File format not supported" randomly appears

 Make sure your file is no greater than 8 bit

(if you created this sound file, it may be 16, 32 bit)

 

Newbie
Posts: 1
Registered: ‎02-16-2017

Re: "File format not supported" randomly appears

Has a fix to this problem been discovered?  

 

I have a brand new clip sport + I bought last week, and am running into the same issue:

Several podcases downloaded over the last few days (The Moth and Fresh Air so far) play betwen 20 and 40 seconds, then the 'File format not supported' message appears.

 

- the files are mp3, 128kbps, loaded onto the internal memory. 

- As I said it's brand new, so the firmware is up to date, but I reinstalled v. 2.02 anyhow

- I ran CHKDSK /R /X on the internal memory.

- the files aren't particularly big, 20-40 meg.

- the files are NOT corrupted - I can connect the device to my computer and play the mp3 from the device on my computer just fine.

 

I'm REALLY annoyed by this - apparently this problem goes back to 2014?  And the only "solution" offered is to re-encode downloaded podcasts?  I love these little devices, I use them every day  - this is my 3rd or 4th one.    The older versions of the Clips never needed these files to be re-encoded or any crazy workarounds, I can't remember ever having this problem with any mp3s,  whether downloaded or ripped.

 

Newbie
Posts: 2
Registered: ‎09-21-2018

Re: "File format not supported" randomly appears

Use CLASS1 SD-card ony (solved and tested)

SanDisk Senior User
Posts: 118
Registered: ‎05-26-2012

Re: "File format not supported" randomly appears

In having the same issue on mines too i think it's a firmware bug

Highlighted
Newbie
Posts: 3
Registered: ‎02-08-2019

My screen shows file format not supported and is staying on until battery dies

For me, that message stays on until battery dies, and is not LETTING me get out of it.

The only thing I can do:

Mount storage to my tablet

Use "MNTCMD" to inject commands, if the tablet recognizes the device or not

This is UI and everything, copied from MNTCMD

Use this code:

 

/brws slt.3

/inj stp-scrn-9

 

Injecting......

 

Done

 

/hrd-rbot slt.3

 

Force a hard reboot? [Y/N]

 

Y

 

Rebooting...

 

Done

 

/ext

 

Are you sure? [Y/N]

 

Y